{"id":3068201,"url":"https://alion.io/job/accor-guest-service-agent-overnight","title":"Guest Service Agent - Overnight","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-22T08:30:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T18:06:32Z","board_verified":false,"closed_at":"2026-10-29T18:06:32Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"“Hospitality is a work of Heart” at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.\nLocated just minutes from Melbourne Airport, ibis Budget Melbourne Airport provides comfortable, convenient accommodation for travellers from across Australia and around the world. We are committed to delivering friendly, efficient and welcoming service to every guest, every time.\nWe are currently seeking a reliable and self-motivated Guest Service Agent (Overnight) Part Time to join our Front Office team. This role is ideal for someone who enjoys working independently, takes pride in delivering exceptional guest experiences, and is comfortable taking care of hotel operations overnight.\nAs the sole team member on duty for much of the shift, you will play a critical role in ensuring guest satisfaction, hotel security and the smooth running of overnight operations.\nBecome a Heartist®, and let your heart guide you into a world where life pulses with passion.\nYou must have working rights in Australia to be considered for interview and student visa holders are welcome to apply.\n Reporting to the Hotel Manager, you will be responsible for providing outstanding customer service while overseeing the hotel's overnight operations. You may also be offered daytime shifts to assist in supporting the Front Office team. Including your availability in your application will be advantageous.\nKey responsibilities include:\nProcessing guest arrivals, departures and room allocations\nProviding warm, professional and friendly service to all guests\nResponding to guest enquiries and resolving concerns in a timely manner\nManaging reservations and front office administration tasks\nMaintaining the safety and security of guests, staff and the property during overnight hours\nConducting property checks and completing overnight audit procedures\nEnsuring accurate handover information is provided to the morning team\nThis position primarily works overnight shifts from 11:00pm to 7:00am and you must be available on Saturdays and Sundays.\n To be successful in this role, you will demonstrate:\nA positive, proactive and guest-focused attitude\nStrong communication and interpersonal skills\nThe ability to work confidently and effectively without direct supervision\nExcellent attention to detail and problem-solving skills\nThe ability to remain calm and professional when handling guest complaints or unexpected situations\nAvailability to work overnight shifts, weekends and public holidays\nPrevious experience in a Guest Service Agent, Front Office or Night Guest Service Agent role (preferred)\nExperience using Opera Cloud (advantageous)\n Part-time position offering guaranteed 15 hours per week minimum\nAward rate: $27.97 base hourly plus applicable penalties and allowances\nOvernight accommodation provided while on overnight shift\nOvernight allowance may be paid in accordance with applicable Award provisions\nFree on-site parking\nOpportunities to develop your hospitality career within the Accor network\nIf you are a dependable hospitality professional who enjoys working independently and creating positive guest experiences, we would love to hear from you.\nApply now and join the team at ibis Budget Melbourne Airport.\nBenefits and Perks\nAt Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nAccor - Careers - Our Philosophy","description_format":"text","description_chars":3861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T08:36:06Z"},{"event":"close","at":"2026-10-29T18:06:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/accor-guest-service-agent-overnight","json_url":"https://alion.io/job/accor-guest-service-agent-overnight.json","meta":{"generated_at":"2026-10-30T17:23:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-service-agent-overnight"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-service-agent-overnight"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-service-agent-overnight"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-service-agent-overnight\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-service-agent-overnight"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3068201}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3068201},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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