{"id":3361658,"url":"https://alion.io/job/accor-guest-service-associate-front-office-6","title":"Guest Service Associate - Front Office","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":59,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4000,"max_usd":6500,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T05:02:13Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T15:12:05Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Joinus at Accor,wherelife pulseswithpassion!\nAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitalityisaworkofheart,\nJoinus andbecomeaHeartist ®.\n We're looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you'll be the welcoming face of our organization, delivering exceptional service while managing the dynamic operations of our front desk. You'll work collaboratively with team members across departments to ensure every guest receives a memorable experience, while maintaining the highest standards of professionalism and efficiency.\n**Guest Service & Relationship Management**\nGreet guests with genuine warmth and professionalism, creating a positive first impression\nAddress guest inquiries, requests, and concerns with empathy and promptness to ensure satisfaction\nResolve complaints swiftly and effectively, escalating complex issues to management when necessary\nMaintain detailed records of guest interactions and preferences to personalize future visits\n**Front Office Operations**\nExecute daily front office operations including guest check-ins, check-outs, room bookings, and reservations with accuracy and attention to detail\nManage multiple tasks simultaneously while maintaining service quality and organizational standards\nProcess payments and handle cash transactions with precision and integrity\nMaintain comprehensive front office records, shift reports, and documentation of hotel functions\nUphold all service standards and procedures in accordance with our organization's guidelines\n**Team Collaboration & Support**\nWork collaboratively with Housekeeping, Management, and other departments to resolve operational challenges and enhance guest experiences\nSupport team members in delivering consistent, high-quality service\nCommunicate effectively with colleagues to ensure seamless coordination across departments\nFlag any matters impacting the hotel's interests or guest satisfaction to Management\n**Workplace Standards & Safety**\nMaintain a clean, organized, and inviting front office environment\nChampion safety guidelines and security protocols to protect guests and staff\nSupport environmental commitments including energy conservation, recycling, and waste management initiatives\n **Required Skills & Competencies**\nExcellent multi-tasking and time management abilities\nStrong problem-solving and decision-making skills\nOutstanding interpersonal and communication skills\nDemonstrated service orientation with a genuine commitment to guest satisfaction\nProficiency with hotel management systems and Microsoft Office applications\nCash handling experience and accuracy with financial transactions\nAbility to remain calm and professional in high-pressure situations\nFlexibility and adaptability to changing priorities and shift schedules\nHigh level of reliability, punctuality, and initiative\nStrong organizational and attention-to-detail capabilities\n**Experience**\nRelevant experience in hospitality, front office operations, or guest-facing roles (preferred)\nExperience with hotel management software or property management systems (preferred)\n**Education & Certifications**\nRelevant diploma or degree in Hotel Management, Hospitality Management, or related field (preferred)\nHigh school diploma or equivalent (required)\n**Language Proficiency**\nFluent in English (required)\nProficiency in local languages or Hindi (preferred)\n**Personal Attributes**\nEmpathetic and inclusive approach to working with diverse guests and team members\nProactive mindset with a goal-oriented approach to service delivery\nResilient and adaptable to operational changes\nTransparent and honest in all professional interactions","description_format":"text","description_chars":4768,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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