{"id":2614857,"url":"https://alion.io/job/accor-guest-service-associate-front-office","title":"Guest Service Associate - Front Office","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":8500,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T07:51:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T22:43:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.\nLocated 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.\n We are seeking an enthusiastic and customer-focused Guest Service Associate for our Front Office team in Chennai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing daily front office operations with professionalism and efficiency. You will play a vital role in creating memorable guest experiences and ensuring smooth hotel operations through your attention to detail, collaborative spirit, and commitment to excellence.\n**Guest Services & Customer Relations**\nGreet guests warmly and professionally, providing swift and seamless check-in and check-out experiences\nAddress guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations\nMaintain detailed records of guest interactions and preferences to enhance personalized service delivery\nRespond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction\n**Front Office Operations**\nManage room bookings and maintain accurate reservation records using the property management system\nMonitor and update room status in coordination with the Housekeeping department\nMaintain comprehensive front office logs and shift reports with meticulous attention to detail\nProcess check-ins and check-outs efficiently while ensuring all administrative procedures are followed\n**Administrative & Coordination**\nMaintain records of banquet functions and special events within the hotel\nLiaise with various departments to resolve day-to-day operational and administrative issues\nAdhere to all procedures and standards outlined in the hotel's operations manual\nIdentify and implement service improvement initiatives to enhance guest experiences\n**Team Support & Collaboration**\nSupport team members in delivering consistent, high-quality service standards\nContribute to a collaborative and inclusive work environment\nCommunicate transparently with management regarding any matters affecting hotel operations\nAssist with additional responsibilities as delegated by 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