{"id":2457555,"url":"https://alion.io/job/accor-guest-service-associate-front-officeibh","title":"Guest Service Associate - Front Office(IBH)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":7500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-13T10:36:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T01:30:18Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n Prime Function:\nResponsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors\nMaintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.\nMotivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.\nAny matter which may affect the interests of the hotel should be brought to the attention of the Management.\nResponsible for INTERREACT.\nKey Responsibilities:\nPeople Management\nProvide effective support to the team to enable them to provide effective and efficient services.\nRespond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.\nFinancial Management\nIdentify optimal, cost-effective use of the resources and educate the team on the same.\nOperational Management\nEnsure quality and appropriateness of customer service provided.\nTo maintain Front Office log book and shift reports.\nRespond to inquiries and resolve problems in an effective manner.\nEnsure all guests receive a swift, smooth, professional and friendly check in and check out\nEnsure quality in all aspects of the job.\nMaintain record of all banquet and any other functions in the hotel.\nLiaise with other departments for the resolution of day-to-day administrative and operational issues.\nCarry out other duties which naturally fall within the reasonable expectations of the post.\nAdhere to the Procedures & Standards Manual.\nDisplay a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.\nLiaise with Housekeeping for the Room Status.\nHandle additional responsibilities as and when delegated by the Management.\nHygiene / Personal safety / Environment:\n Ensures that the workplace and storage areas remain clean and tidy\nRespects the instructions and safety guidelines for the equipment (s)he uses\nApplies the hotel's security regulations (in case of fire etc)\nRespects the hotel's commitments to the \"Environment Charter\" (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.\nDiploma in Tourism / Hospitality Management\nMinimum 1 year of relevant experience in a similar capacity\nExcellent reading, writing and verbal proficiency in English language\nAbility to speak other languages and basic understanding of local languages will be an advantage\nGood working knowledge of MS Excel, Word, & PowerPoint\n Our commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse 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open","p_open":1,"p_active":0.583,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-service-associate-front-officeibh","json_url":"https://alion.io/job/accor-guest-service-associate-front-officeibh.json","meta":{"generated_at":"2026-10-25T03:48:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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