{"id":3530193,"url":"https://alion.io/job/accor-guest-service-manager-3","title":"Guest Service Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":59,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T14:56:20Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T00:51:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Shepherd's Bush\nThe Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.\n What you’ll do…\nSupport the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests - from when they arrive, over the course of their stay and until they get their bill and head off again\nLead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions\nContribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house\nMaking sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups\n What we’re looking for…\nHotel or leisure related experience in a similar role \nIf you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage\nIndividuals. You’re looking for a place where you can be you; no clones in suits here\nPassion for hospitality - whether that’s a drink, a meal, an event or a bed for the night\nYou’re all about having a positive impact on the people you interact with, leaving them with a memorable experience\nYou’re not precious. We leave our egos at the door and help get shit done\nYou’re up for doing things differently and trying (almost) everything once\nIf we got stuck in a lift together we’d have a good time and share a few laughs\nYou want to be part of a team that works hard, supports each other and has fun along the way\n What’s in it for you…\nCompetitive salary\n28 days holidays (inclusive of bank holidays), pension, and life insurance.\nA health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing\nIt’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders\nTreat yourself once in a while with lots of retail & hospitality perks through our partners\nEnjoy a free night at The Hoxton and a meal for two when you first start with us\nGoes without saying, but we’ll feed you during your shift\nExcellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)\nFree night at The Hoxton every year and something a little extra £££ when you hit the big milestones!\nLots of opportunity to progress and switch it up as part of a global family of brands\nTraining to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work\nExtra time off to volunteer with one of our partner charities\nRegular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!\nEnhanced family leave for when you’re expanding your family\nAn annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-30T15:47:33Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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