{"id":3869531,"url":"https://alion.io/job/accor-guest-service-operator","title":"Guest Service Operator","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T13:18:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T11:19:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Banyan Tree Dubai\nBanyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.\nThe Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.\nEstablished in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.\nBanyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.\n Summary\nAs a Cluster Guest Service Operator, you will be a welcoming voice for guests at Banyan Tree Dubai and Delano Dubai, handling calls, enquiries and requests with warmth, accuracy and efficiency. Working across both hotels, you will deliver personalised service that reflects each brand’s distinct character and ensure guests are connected to the right support.\nKey Responsibilities\nGuest Communication & Service\nAnswer internal and external calls promptly, using the appropriate greeting and service standards for each hotel.\nProvide accurate information about hotel facilities, services, dining experiences and local attractions.\nHandle guest enquiries with care, professionalism and discretion.\nArrange wake-up calls and deliver messages accurately and on time.\nGuest Requests & Follow-up\nRecord guest requests accurately and coordinate with the relevant department for timely action.\nFollow up on outstanding requests and confirm that guests’ needs have been met.\nRespond calmly to concerns and escalate issues to the appropriate supervisor or manager.\nMaintain clear handover notes to support consistent service across shifts.\nCluster Operations & Coordination\nHandle communications for both hotels, ensuring calls and requests are directed to the correct property and team.\nMaintain up-to-date knowledge of each hotel’s facilities, operating hours, promotions and events.\nWork closely with Front Office, Housekeeping, Engineering, Food & Beverage and other departments.\nSupport colleagues during busy periods to maintain responsive guest service.\nStandards, Systems & Safety\nUse telephone, property management and guest request systems accurately.\nProtect guest information and follow confidentiality and data privacy procedures.\nFollow hotel procedures when handling emergency calls and promptly notify the designated response teams.\nReport technical issues affecting communication systems and maintain accurate operational records.\n Experience & Qualifications\nPrevious experience in hotel telephone operations, guest services, reservations or a similar customer service role is preferred.\nExperience within a luxury or lifestyle hotel environment is an advantage.\nFamiliarity with Opera or a similar property management system, telephone systems and guest request platforms is desirable.\nSkills & Competencies\nClear spoken and written English; additional languages are an advantage.\nWarm telephone manner with strong listening and interpersonal skills.\nAbility to manage multiple requests, prioritise effectively and follow through.\nGood attention to detail when recording messages, room details and guest preferences.\nConfidence in using digital systems and learning new platforms.\nPersonal Attributes\nCalm, courteous and resourceful under pressure.\nProactive, reliable and collaborative.\nSensitive to different cultures and individual guest needs.\nFlexible to work shifts, including nights, weekends and public holidays.\n What awaits you...\nThe opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.\nThe ability to challenge the norm and work in an environment that is both creative and rewarding.\nBe part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.\nA competitive package and plenty of development opportunities.","description_format":"text","description_chars":4853,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T13:47:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-service-operator","json_url":"https://alion.io/job/accor-guest-service-operator.json","meta":{"generated_at":"2026-11-08T12:34:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26746,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-service-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-service-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-service-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-service-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-service-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3869531}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3869531},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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