{"id":3598503,"url":"https://alion.io/job/accor-guest-services-supervisor-full-time","title":"Guest Services Supervisor (Full Time)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T02:51:25Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T07:17:30Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Where Passion Meets Paradise\nAt Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.\nSet on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.\nWe are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.\nWhy You'll Love It Here\nAt Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.\nWhat Is In It For You?\nAt Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.\nYour wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.\nProtection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.\n Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.\nLive the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.\nBe recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.\nExperience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.\nDiscover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.\nNourish yourself throughout the day. Enjoy complimentary meals while working on property.\nBelong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.\nGrow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.\nMore Than a Workplace\nAt Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.\nCome be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.\n The Guest Services Supervisor is responsible for leading and overseeing the daily operations of the Bell Services and Guest Services team, ensuring every guest receives a warm, personalized, and seamless luxury arrival and departure experience. This role supervises Bell Attendants, Guest Service Ambassadors, Expeditors, and transportation colleagues while maintaining Fairmont service standards, LQA requirements, operational excellence, and exceptional guest satisfaction.\nThe ideal candidate is passionate about luxury hospitality, demonstrates strong leadership capabilities, and is committed to creating memorable experiences that reflect the Fairmont Orchid brand promise, Hawaiian hospitality, and a culture of excellence.\nLeadership & Team Development\nLead, supervise, coach, and develop Guest Services colleagues to ensure exceptional guest service and operational excellence.\nFoster a culture of luxury service, professionalism, accountability, inclusion, and teamwork.\nConduct daily shift briefings, departmental meetings, and service training sessions.\nCommunicate operational priorities, VIP arrivals, group movements, and special guest requests.\nSupport recruitment, onboarding, training, coaching, performance management, and colleague development.\nConduct performance evaluations and administer corrective action when appropriate.\nEnsure colleagues understand departmental goals, service expectations, and luxury hospitality standards.\nFoster employee engagement, recognition, and retention initiatives.\nMonitor staffing levels and workflow to ensure efficient service delivery during all operational periods.\nGuest Experience & Luxury Service\nServe as a role model for luxury hospitality standards and lead by example in all guest interactions.\nCreate memorable first and last impressions through genuine, engaging, and personalized service.\nDeliver anticipatory service that consistently exceeds guest expectations.\nMaintain a visible presence in guest arrival and departure areas to engage with guests and support colleagues.\nEnsure flawless execution of VIP arrivals, departures, room escorts, and special guest experiences.\nAnticipate guest needs and proactively resolve concerns in a timely and professional manner.\nServe as the primary point of contact for escalated guest concerns and service recovery opportunities.\nRecognize returning guests and document preferences to support personalized experiences.\nBuild and maintain strong relationships with repeat guests, VIPs, and resort residents.\nDevelop, execute, and monitor departmental LQA action plans and service improvement initiatives.\nEvaluate guest feedback and implement improvements that enhance service delivery and guest satisfaction.\nOperational Excellence\nOversee daily Bell Services operations, including luggage handling, room escorts, transportation coordination, guest requests, arrivals, and departures.\nEnsure departmental policies, procedures, and luxury service standards are consistently followed.\nMaintain accountability for opening, operating, and closing procedures.\nCoordinate guest transportation and luggage movement for individuals, groups, and VIP guests.\nMaintain departmental records, schedules, productivity reports, logs, and operational documentation.\nIdentify opportunities to improve service efficiency, guest satisfaction, and operational effectiveness.\nSupport resort-wide initiatives and departmental objectives.\nChampion departmental audit, compliance, and operational control processes, ensuring standards are followed consistently.\nResort Appearance & Luxury Standards\nEnsure all guest arrival areas, porte cochère, bell desk, luggage storage areas, and transportation staging areas remain clean, organized, and presentation ready.\nMaintain exceptional standards of cleanliness, organization, and presentation throughout the department.\nConduct regular inspections of facilities, equipment, storage areas, and operational spaces.\nEnsure all equipment and workspaces reflect luxury resort standards.\nMonitor colleague grooming, uniform standards, and professional appearance.\nFoster pride, ownership, and accountability for maintaining an exceptional physical environment.\nFinancial & Administrative Responsibilities\nAssist with labor management, scheduling, productivity tracking, and payroll administration.\nSupport departmental budget goals through effective labor and expense management.\nMonitor operating expenses and identify opportunities to improve efficiency.\nMaintain accurate records, reports, schedules, payroll documentation, and operational data.\nParticipate in leadership meetings, hotel initiatives, and special projects.\nSupport departmental recruitment, retention, and succession planning efforts.\nCommunication & Collaboration\nCommunicate clearly, professionally, and respectfully with guests, colleagues, and leaders.\nBuild strong working relationships throughout the resort.\nPartner closely with Front Office, Concierge, Housekeeping, Valet, Security, Transportation, and other Rooms Division departments.\nSupport cross-functional teamwork and problem solving.\nAssist with hotel operations during peak periods, special events, group arrivals, and resort-wide initiatives.\nPromote a culture of transparency, collaboration, and service excellence.\nCleanliness Expectations\nMaintain a clean, organized, safe, and professional work environment at all times.\nEnsure all guest-facing areas, including the porte cochère, bell desk, luggage storage areas, transportation staging areas, and back-of-house workspaces, consistently reflect luxury resort standards.\nConduct regular inspections of work areas, equipment, tools, storage spaces, and facilities to ensure cleanliness, organization, and operational readiness.\nEnsure departmental cleaning, sanitation, and safety procedures are followed consistently by all team members.\nImmediately address or report cleanliness concerns that could impact guest satisfaction, health, safety, or resort standards.\nSupport and uphold Fairmont, AAA Diamond, LQA, and luxury hospitality service and presentation standards.\nMonitor and enforce professional appearance, grooming, uniform, and personal hygiene standards among colleagues.\nEnsure proper handling, storage, and disposal of waste, recyclables, chemicals, and other operational materials in accordance with resort policies.\nAssist in maintaining the appearance, condition, and presentation of all resort facilities, guest arrival areas, and operational spaces.\nFoster a culture of pride, accountability, ownership, and attention to detail throughout the department.\nReport pest activity, sanitation concerns, safety hazards, water leaks, mold concerns, maintenance issues, and facility deficiencies promptly to management and appropriate departments.\nPromote continuous improvement in cleanliness, organization, and presentation to enhance the overall guest experience and protect the resort's luxury reputation.\nSafety, Compliance & Ethics\nEnsure compliance with company policies, collective bargaining agreements, employment laws, and regulatory requirements.\nFollow all Fairmont Orchid safety, security, sanitation, and company standards.\nMaintain knowledge of emergency response procedures, fire life safety protocols, and resort evacuation procedures.\nReport safety concerns, incidents, maintenance issues, and guest concerns promptly.\nProtect the confidentiality of guest, colleague, and company information.\nDemonstrate honesty, professionalism, and ethical conduct at all times.\nSupport audits, investigations, compliance programs, and risk management initiatives as required.\nOther Duties\nPerform additional responsibilities and special projects as assigned.\nMaintain flexibility to support evolving operational and business needs.\nSupport resort operations in other areas when business demands require.\nKnowledge, Skills & Abilities\nStrong leadership, coaching, and team development skills.\nPassion for luxury hospitality and exceptional guest experiences.\nExcellent guest relations, service recovery, and conflict resolution abilities.\nStrong interpersonal, 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