{"id":2813199,"url":"https://alion.io/job/accor-head-concierge-fairmont-agra","title":"Head Concierge - Fairmont Agra","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Agra, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":388},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T07:54:39Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-31T15:55:22Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n Lead and supervise the concierge team, providing guidance, training, and performance management to ensure exceptional service delivery\nManage guest requests and special requirements with professionalism and attention to detail, ensuring timely and satisfactory resolution\nCoordinate reservations, restaurant bookings, transportation arrangements, and activity bookings for guests\nProvide expert local knowledge and personalized recommendations regarding attractions, dining, cultural sites, and experiences in Agra and surrounding regions\nMaintain comprehensive vendor and partner relationships including restaurants, tour operators, transportation services, and entertainment venues\nHandle complex and high-priority guest requests, including emergency situations and VIP accommodations\nOversee concierge desk operations, including scheduling, inventory management, and administrative documentation\nEnsure consistent quality standards and service excellence across all concierge services\nDevelop and maintain detailed local information resources and databases for guest reference\nCollaborate with other hotel departments to coordinate seamless guest experiences and resolve interdepartmental issues\nMonitor guest satisfaction and gather feedback to continuously improve concierge services\nRepresent the hotel in professional concierge associations and maintain industry best practices\nManage concierge budgets and track expenses related to guest services and team operations\n Minimum 8-9 years of professional concierge experience in a luxury hotel or hospitality environment\nProven leadership experience managing and supervising a concierge team of 3 or more staff members\nExceptional knowledge of Agra, including major attractions, cultural sites, dining establishments, and local experiences\nFluency in English; additional language proficiency (Hindi, French, or German) is highly valued\nStrong organizational and multitasking abilities with the capacity to manage multiple guest requests simultaneously\nExcellent interpersonal and communication skills with the ability to interact professionally with guests from diverse backgrounds\nProficiency in hotel management systems and reservation software platforms\nDemonstrated ability to handle high-pressure situations and resolve complex guest issues with composure and professionalism\nStrong vendor and relationship management capabilities with proven track record of maintaining partnerships\nCertification from Les Clefs d'Or (International Concierge Association) or equivalent professional concierge credential\nExperience in a Fairmont property or other luxury hotel chain\nKnowledge of travel logistics, visa requirements, and international travel arrangements\nExperience with budget management and expense tracking for departmental operations\nFamiliarity with cultural tourism and heritage site management in India\nBackground in hospitality training and staff development programs\nExperience representing the hotel in professional concierge associations and industry forums\n WHAT IS IN IT FOR YOU:\nCome As You Are\nWork With Purpose\nGrow, Learn and Enjoy\nExplore Limitless Possibilities","description_format":"text","description_chars":3764,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T10:53:28Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.588,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/accor-head-concierge-fairmont-agra","json_url":"https://alion.io/job/accor-head-concierge-fairmont-agra.json","meta":{"generated_at":"2026-10-31T17:58:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28133,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-head-concierge-fairmont-agra"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-head-concierge-fairmont-agra"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-head-concierge-fairmont-agra"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-head-concierge-fairmont-agra\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-head-concierge-fairmont-agra"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2813199}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2813199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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