{"id":3698686,"url":"https://alion.io/job/accor-head-housekeeper-mwd","title":"Head Housekeeper (m/w/d)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T16:44:43Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T08:01:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Hoxton is coming to Hamburg!\nThe Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene. Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space.\nWe are looking for a Head Housekeeper to join our team at The Hoxton, Hamburg.\n What you’ll do…\nTake the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.\nLead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered and get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family.\nManagement of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control housekeeping stock and monitor orders.\nTake responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.\nWork closely with other teams (front office, maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space.\nPlay a part in our partnership with our external housekeeping providers.\nEnsure that all hotel standard operating procedures are trained and adhered to.\nPro-actively identify opportunities to improve and enhance processes and procedures.\nBe fully aware, and competent in, all health and safety procedures and policies.\nControl and management of the housekeeping stock, ensuring all orders are monitored.\nAchieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.\n What we’re looking for…\nIndividuals. You’re looking for a place where you can be you; no clones in suits here.\nPassion for hospitality - whether that’s a drink, a meal, an event or a bed for the night.\nYou’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.\nYou’re not precious. We leave our egos at the door and help get things done.\nYou’re up for doing things differently and trying (almost) everything once.\nIf we got stuck in a lift together, we’d have a good time and share a few laughs.\nYou want to be part of a team that works hard, supports each other, and has fun along the way.\nPrevious housekeeping experience at a similar level, experience of a hotel opening would be a plus.\nA natural at leading and managing others, you lead by example and create an environment where your team can be their best self.\nExperience of Micros Fidelio Opera or a similar front desk operating system.\nAn eagle-eye for detail, you can spot a slip in standards from a mile away.\nA natural at leading and managing others, you lead by example and create an environment where your team can be their best self.\n What's in it for you...\nJoin an innovative, fast-growing, international group that is shaking things up on the hospitality scene.\nBecome part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.\nThe chance to challenge the norm and work in an environment that is both creative and rewarding.\nPlenty of opportunity for development.\nFood on us during your shift.\nEnjoy a free night at The Hoxton and a meal for two when you first start with us.\nTraining to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.\n Time off to volunteer with one of our partner charities.\nAn annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.\nRegular team get-togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!\nThe chance to challenge the norm and work in an environment that is both creative and rewarding.\nExcellent discounts across The Hoxton and the global Ennismore family.\nContribution to public transportation ticket (ÖPNV)\nPluxee Benefit Card €50 tax-free per month.\nContribution to Capital Formation Benefits (Vermögenswirksame Leistungen)","description_format":"text","description_chars":4453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-03T18:47:55Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-head-housekeeper-mwd","json_url":"https://alion.io/job/accor-head-housekeeper-mwd.json","meta":{"generated_at":"2026-11-09T11:12:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12855,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-head-housekeeper-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-head-housekeeper-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-head-housekeeper-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-head-housekeeper-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-head-housekeeper-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3698686}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3698686},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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