{"id":3141225,"url":"https://alion.io/job/accor-head-waiter-head-waitress","title":"Head Waiter / Head Waitress","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-23T08:21:36Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T11:48:25Z","board_verified":false,"closed_at":"2026-10-28T11:48:25Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.\nBoasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.\nA wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.\n Ensure the day to day operation is smooth in the restaurant\nAssist the leadership team of the restaurant in achieving high guest satisfaction\nGuide and lead the server in the restaurant\nPerform the duties of supervisor on regular basis\nMaximize sales potential and encourage up selling in order to maximize rates.\nEnsure cash floats are secured at all times.\nTo work within budgeted costs\nTo minimize abuse of operating equipment\nTo ensure that requisitions for supplies are completed, delivered and accounted for.\nTo minimize the use of overtime\nTo ensure that there is enough operating equipment at all times.\nTo record all voids, and report any payment discrepancies to Restaurant Manager.\nTo follow Company procedures when handling cash, credit cards and cheques.\nTo see guests concerning all complaints and report all complaints to Manager.\nTo liaise with colleagues over guests requirements and needs.\nTo ensure handover at shift end and beginning.\nTo liaise with Head Chef on a regular basis.\nTo liaise with Reception on a regulars basis.\nTo gain customer feedback at all times.\nTo complete a full report of the day’s events in the Management Report Book.\nCreate and maintain a personal and respectful rapport with regular guests.\nMaintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.\nFamiliarize yourself with guests needs and requirements in order to ensure an efficient and friendly service\nFanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.\nTo be results driven and totally accountable.\nUndertake regular inspections to ensure that the company’s assets are well maintained and protected.\nEnsure that the business is seen as a respected, important member of the community by local influencers.\nCarry out any other duties as are within the scope, spirit and purpose of the job as requested.\nMinimum 2 (two) years’ management experience in Restaurants and Bars.\nOne to two years in a public contact position, preferably in an upscale or lifestyle brand hotel\nEnter and locate work related information using computers and/or point of sale systems\nPossess a gracious, friendly, and fun demeanor\nAbility to multitask, work in a fast paced environment and have a high level attention to detail\nStrong verbal and written communication skills in English\nMaintain positive and productive working relationships with other employees and departments\nAbility to work independently and to partner with others to promote an environment of 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