{"id":2798139,"url":"https://alion.io/job/accor-hotel-manager-3","title":"Hotel Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":185000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":130871},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-17T22:09:46Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T17:13:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!\n Hotel Manager\nLead the next chapter at the Castle in the City.\nAn iconic landmark in the heart of downtown Vancouver, Fairmont Hotel Vancouver brings together timeless elegance, exceptional dining and warm, thoughtful hospitality.\nAs Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational expertise and business judgment will help our teams achieve strong results while preserving the character that makes Hotel Vancouver special.\nReporting to the General Manager, you will be a key member of the Executive Committee.\nWhat's In It for You\nAn inclusive, empowering, and positive workplace where people are at the heart of everything we do\nCompetitive annual salary starting from $185,000/-, commensurate with qualifications and experience\nComprehensive benefits including health, dental, vision, life, disability, and paramedical coverage (subject to eligibility)\nCompany-matched pension plan, with access to our Group Registered Retirement Savings Plan\nPaid time off including vacation, statutory holidays, and paid birthday leave\nComplimentary duty meals and dry cleaning of business attire\nMonthly TransLink reimbursement or complimentary parking\nComplimentary hotel stay with breakfast for two through our Be Our Guest program\nColleague rates at Accor hotels worldwide for you and your family\nExclusive Pacific Northwest Food & Beverage Discount Program\nLearning and development opportunities through Accor Academies\nOpportunities to make a meaningful impact through our sustainability and community initiatives\nWhat You Will Be Doing:\nExecutive Leadership & Operational Performance\nPartner with the General Manager in the overall management and strategic direction of the hotel, assuming their responsibilities when designated.\nLead operational departments, including Rooms Division, Food & Beverage, and Security, through their respective leaders.\nEstablish clear priorities and hold department heads accountable for service quality, financial performance and colleague engagement.\nMaintain a visible presence throughout the hotel, engaging with guests and colleagues and identifying opportunities to improve operations.\nLead operational briefings and meetings, ensuring coordinated decisions, effective communication and timely follow-through.\nConduct regular front-of-house and back-of-house inspections to assess cleanliness, maintenance, service delivery and operational readiness.\nAnticipate business demands and align resources to support occupancy, group business, banquets, special events and seasonal priorities.\nGuest Experience & Luxury Service\nChampion warm, professional and engaging service that reflects Fairmont standards and the distinctive character of Hotel Vancouver.\nLead consistent guest experiences across accommodation, dining, Afternoon Tea, banquets and other hotel services.\nTranslate guest feedback, reputation-management results and quality assessments into measurable service improvements.\nEnsure departmental readiness for brand audits and applicable luxury service evaluations, including LQA assessments.\nOversee significant guest concerns, ensuring effective service recovery and actions to prevent recurrence.\nStrengthen collaboration between departments to deliver seamless experiences for individual travelers, groups, event clients and VIP guests.\nFinancial & Commercial Performance\nPartner with the General Manager in developing and delivering the annual operating budget, business plan and capital plan.\nEnsure accurate departmental forecasts and hold operational leaders accountable for budgets, productivity and financial targets.\nReview operating statements with Finance and department heads, identifying trends and implementing corrective action.\nBalance labor deployment, purchasing and operating costs with guest expectations and business demand.\nCollaborate with Sales & Marketing and Revenue Management to align operational delivery with commercial opportunities.\nDrive operational initiatives that support revenue growth, profitability and an enhanced guest offering.\nEnsure purchasing, contracts and capital expenditure requests comply with financial controls and delegated approval limits.\nPeople Leadership & Labor Relations\nFoster a respectful, inclusive culture that encourages accountability, collaboration and service excellence.\nCoach and develop department heads, strengthening leadership capability and succession planning.\nPlay an active role in recruiting, onboarding and developing operational leaders.\nPartner with People & Culture on workforce planning, colleague engagement, performance management and talent development.\nEnsure operational decisions reflect applicable Collective Agreement requirements, working closely with People & Culture and department leaders.\nBuild constructive relationships with union representatives and support the timely resolution of workplace concerns.\nLead operational change with clear communication and consideration for colleague impact and applicable consultation requirements.\nAsset Care & Project Delivery\nPartner with Engineering and operational leaders to maintain hotel facilities, equipment and guest-facing spaces.\nEnsure preventive maintenance and operational deficiencies receive appropriate attention and timely follow-through.\nCoordinate operational planning for renovations, capital projects and facility improvements, minimizing disruption to guests and colleagues.\nSupport improvements that respect the hotel’s heritage character while enhancing functionality and guest experience.\nChampion responsible resource use and the hotel’s sustainability initiatives.\nSafety, Security & Business Continuity\nLead operational emergency preparedness, workplace safety, security and business continuity in partnership with departmental leaders.\nEnsure hazards and deficiencies are addressed and corrective actions are completed.\nOversee operational readiness through emergency planning, training and exercises.\nLead operational responses to significant incidents within delegated authority, ensuring timely reporting and escalation.\nCoordinate recovery measures to restore service and maintain business continuity following disruptions.\n What We’re Looking For\nProgressive senior leadership experience in a full-service luxury hotel, ideally as a Hotel Manager, Director of Operations or equivalent.\nDemonstrated experience leading multiple operating departments in a complex hotel environment.\nStrong knowledge of Rooms, Food & Beverage, Banquets, and Security operations.\nA proven record of improving guest satisfaction, colleague engagement and financial results.\nStrong financial and commercial acumen, including budgeting, forecasting, labor productivity and cost management.\nExperience working in a unionized environment and applying collective agreement requirements.\nAn approachable leadership style with the ability to coach, inspire and hold teams accountable.\nExcellent communication, relationship-building and conflict-resolution skills.\nSound judgment and the ability to make effective decisions under pressure.\nExperience leading operational change, renovations or capital projects.\nA post-secondary qualification in hospitality, business or a related discipline is preferred, or an equivalent combination of education and experience.\nProficiency in hotel management systems, financial reporting tools and Microsoft Office applications.\nWorking Conditions\nRegular standing and walking throughout guest areas, operational departments and back-of-house facilities.\nPeriods of seated work and computer use.\nMovement throughout the property for inspections, meetings and operational support.\nScheduling flexibility, including evenings, weekends and statutory holidays, may be required to support hotel operations, significant events and operational emergencies.\n Visa Requirements:\nMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS","description_format":"text","description_chars":9451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"},{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T01:08:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-18T18:41:00Z"},"pay":{"stated_usd_annual":130871,"is_top_pay":true},"html_url":"https://alion.io/job/accor-hotel-manager-3","json_url":"https://alion.io/job/accor-hotel-manager-3.json","meta":{"generated_at":"2026-10-18T18:41:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-hotel-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-hotel-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-hotel-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-hotel-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-hotel-manager-3"}]}