{"id":3394510,"url":"https://alion.io/job/accor-hotel-operations-manager","title":"Hotel Operations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wolverhampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":882},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T08:14:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T18:47:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Novotel Wolverhampton is a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. With 8 meeting and function rooms catering for 150.\nWe are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.\nFairview Hotels can offer the following benefits: Free parking, Uniform, Meal whilst on duty\nTwo Bonus breaks each year following the successful passing of our probation period.\n Operations Manager is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained. Ensure guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.\nKey accountabilities include:\nEmpower and train staff to manage guest feedback and complaints effectively.\nDrive improvement through RPS analysis.\nLead daily and weekly operational meetings.\nMonitor and drive departmental sales and maximise upselling opportunities\nSupport preventative maintenance\nEnsure fair, professional handling of employee relations, being the Hotels HR Champion\nConduct inductions, probation reviews, 1:1s, and annual appraisals.\nPlan personal and team development with a focus on performance improvement.\nAttend all H&S, fire, and food safety training and ensuring external audits are exceeded \nAbide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines.\n Operational background in hospitality, previous Head of Department.\nLevel 2 Food Safety, Level 2 H&S would be preferrable\n You must be eligible and be able to prove your eligibility to work within the UK\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":2131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-28T11:48:25Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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