{"id":4279565,"url":"https://alion.io/job/accor-housekeeping-manager-10","title":"Housekeeping Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":72,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:31:09Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:11:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.\nA job, a career or a calling - whatever brings you here, we have something for you!\nTo us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.\nOur hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.\nJoinus at Accor,wherelife pulseswith passion!?\nAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitalityisaworkofheart,?\nJoinus andbecomeaHeartist®.\n To promote a helpful and professional image to the Customer with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.\nTo strive and anticipate the customer’s needs whenever possible to enhance quality service, and in turn enhance customer satisfaction.\nTo give full cooperation to any employees requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.\nTo maintain regular and effective communication with the Team. Also, attend Hotel Meetings when required.\nTo manage the recruitment of employees scheduling and planning of departmental rosters, departmental orientation employees and training schedules.\nTo assist in creating an environment which promotes employees’ morale that encourages employees\nTo deliver Departmental Service Standards aligned to ACCOR Brand Standards.\nTo help control operating costs within the standards set under the direction of the Rooms Division Manager.\nTo identify and report hazards and maintenance requirements in the workplace and follow through with other Heads of Department to ensure no defects.\nTo comply with statutory and legal requirements for fire, health and safety within your department. Check that members of your Department are also aware of these requirements and are working in accordance to them.\nCommunicates to employees the importance of meeting customer as well as regulatory & statutory needs.\nEnsures the availability of resources to carry out all tasks.\nEnsures customer requirements are determined and met.\nActively promotes an awareness of customer requirements throughout the organization.\nEnsures that responsibilities and authorities are defined and communicated within the organization.\nEnsures appropriate communication processes are established.\nDetermines the necessary competence for employees and provide training or other actions to satisfy these needs.\nEnsure that employees are aware of the relevance and importance of their activities and how they contribute to the department objectives.\nUnderstands and is aware of all fire and safety procedures.\nAdministration\nEnsures that all department reports and correspondence are completed punctually and accurately.\nEnsures proper control of the keys allocated to the housekeeping department.\nEnsures proper handling and control of lost and found.\nEnsures proper requisitioning and controlling of supplies.\nEnsures proper assignments of work to housekeeping employees.\nEnsures effective control of linen (receiving, recording and storage)\nMonitors through regular inventories and analysis of losses.\nOperational\nEnsures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual.\nLiaises with laundry and technical services departments to ensure the smooth flow of linen supplies and repair work.\nLiaises with the Front Office on anticipated guest check-ins, checkouts, room assignments and rooming list.\nConducts periodic inspections of all hotel areas to check the cleaning standards.\nEnsures the proper ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly.\nEnsures that all rooms are checked prior to the arrival of the guest for 100% readiness.\nEnsures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.\nEnsures proper arrangement and maintenance of flowers and plants in the guest rooms and public areas.\nConducts regular housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.\nUses the guest history system to its fullest potential\nFinancial\nAssists the Rooms Division Manager in the preparation of the department’s budget.\nEnsures that the department’s operational budget is in line and costs are strictly controlled.\nEnsure manning and competence level of selected employees is sufficient for the department to meet the needs of the organization and customer.\nTalent and Culture\nEnsures that all employees report for duty punctually wearing the correct uniform and name badge at all times.\nAssists in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.\nTogether with Rooms Division Manager ensures employees evaluations are conducted for all housekeeping employees to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals.\nMonitors the result of monthly Trust You results and maintaining positive feedback by consistently provided quality service to our guests.\nComes up with training plan that will enhance employee’s performance and motivate them to be more effective in their work.\nEnsures that all employees have a complete understanding of and adhere to the hotel’s policy and procedures.\nTraining & Quality\nMaintain appropriate records of education, training, skills and experience.\nProvide constant coaching, counselling and discipline to employees to ensure their capability to meet the needs of the customer and the organization.\nControl department forms and records according to the Hotel and Brand Standards for Document Control.\nPrevious experience as Head Housekeeper in a similar sized property\nKnowledge of hotel PMS System, Microsoft Office computer applications, office equipment\nAbility to perform assigned duties with attention to detail, speed and accuracy\nExcellent written and oral communication skills \nMust possess outstanding guest service skills\nMust be guest-oriented, enthusiastic with a vibrant personality\nMust have “hands on” approach\nMust maintain composure at all times and work objectivity in stressful, high-pressure situations \nAbility to approach all encounters with guests and employees in a professional manner\nMust be a good listener and be able to follow instructions\nMust be a good team player \nEducation - Experience:\n\nExcellent English, verbal and written communication skills\nComparable environment\nPrior experience in Union Environment highly preferred\n Benefits:\nGreat talent deserves great rewards so here's just some of what we are able to offer:\n- Training and development programs\n- Discount card to be used in Accor hotels worldwide\n- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)\n- Meals on duty\n- Uniforms\n- Employee Advisory Service\n- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )\nWhy Accor? Unleash Your Potential!\nStep into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality.\nDiscover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities\nJoin us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS\nDiversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.\nWhen applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.\nWhen you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.\nWe may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.\nIn our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).\nInformation relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.","description_format":"text","description_chars":10633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-13T20:07:23Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T21:20:27Z"},"pay":null,"html_url":"https://alion.io/job/accor-housekeeping-manager-10","json_url":"https://alion.io/job/accor-housekeeping-manager-10.json","meta":{"generated_at":"2026-11-13T21:20:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-housekeeping-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-housekeeping-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-housekeeping-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-housekeeping-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-housekeeping-manager-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279565}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279565},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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