{"id":2963515,"url":"https://alion.io/job/accor-housekeeping-quality-manager","title":"Housekeeping Quality Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Broadbeach, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":171},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-20T01:08:34Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T10:55:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision and every detail shapes our reputation. As a Housekeeping Quality Manager, you will play a key role in upholding the standards that define our hotel, ensuring every space reflects our commitment to refined luxury, exceptional presentation and guest wellbeing.\nWhere French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.\n A career that lets your passion shine:\nLead the development, implementation and continuous improvement of Housekeeping Standard Operating Procedures (SOPs), ensuring alignment with Sofitel brand standards and operational requirements.\n\nConduct routine and ad-hoc quality inspections across guest rooms, public areas and back-of-house spaces to maintain exceptional cleanliness, presentation and safety standards.\n\nChampion quality assurance and LQA auditing, ensuring standards are consistently achieved across all shifts through regular inspections, coaching and follow-up.\n\nAnalyse housekeeping processes to identify opportunities to improve efficiency, enhance quality outcomes and optimise operational costs.\n\nWork closely with the Executive Housekeeper, department leaders, contractors and suppliers to maintain consistent standards and drive continuous improvement.\n\nCoordinate team briefings, support daily workflow and task allocation, and contribute to a culture of accountability, collaboration and service excellence.\n\nDevelop and deliver engaging training materials and ongoing coaching for team members, covering brand standards, presentation, hygiene, chemical handling and workplace safety.\n\nSupport performance reviews and team development through constructive feedback, coaching and practical learning opportunities.\n\nMonitor quality audit results, guest feedback and cleanliness-related satisfaction metrics, using HubOS to identify trends and implement corrective and preventive actions.\n\nMaintain accurate quality assurance records, inspection reports and compliance documentation, ensuring relevant issues are addressed and resolved.\n\nPromote compliance with workplace health and safety requirements, company policies and the Accor InterREACT programme, contributing to a safe and well-maintained working environment.\n\n What you will bring to the role:\nExperience in housekeeping operations, quality assurance or a similar role within a hotel or hospitality environment.\n\nStrong understanding of luxury housekeeping standards, room presentation, cleanliness and quality control processes.\n\nKnowledge of quality auditing, with an understanding of LQA standards and the ability to translate audit findings into practical improvements.\n\nDemonstrated ability to coach, train and support team members to achieve consistent operational standards.\n\nStrong attention to detail, with a proactive approach to identifying service gaps and implementing solutions.\n\nExcellent organisational and communication skills, with the ability to manage competing priorities and collaborate across departments.\n\nA luxury attitude, high emotional intelligence and a commitment to Sofitel's values of Passion & Pride, Humble Excellence and creating exceptional guest experiences.\n\n Thrive in Our Sofitel Gold Coast Broadbeach Community\nCompetitive salary package and incentive plan with comprehensive benefits\n\nComplimentary lunch daily, dry cleaning and on-site secure parking in the heart of Broadbeach\n\nCelebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday\n\nGenerous discounts on accommodation, dining and lifestyle experiences across Accor's global portfolio\n\nTailored recognition and reward programs, with both pop-up and large-scale employee events every month\n\nOngoing learning, development and career growth opportunities across Sofitel and Accor\n\nAn inclusive and supportive culture where your expertise, attention to detail and commitment to excellence make a meaningful difference to our guests' experience\n\nApply Now\nLet your Passion Shine\nSofitel Gold Coast Broadbeach is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know. Aboriginal and Torres Strait Islander persons are encouraged to apply.\nFull Australian working rights are required for this role, with flexibility to work in accordance with the operational requirements of the hotel.","description_format":"text","description_chars":4856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-20T23:27:11Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/accor-housekeeping-quality-manager","json_url":"https://alion.io/job/accor-housekeeping-quality-manager.json","meta":{"generated_at":"2026-10-24T13:25:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-housekeeping-quality-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-housekeeping-quality-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-housekeeping-quality-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-housekeeping-quality-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-housekeeping-quality-manager"}]}