{"id":2485875,"url":"https://alion.io/job/accor-housekeeping-supervisor-3","title":"Housekeeping Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":33,"currency":"NZD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T21:18:19Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T03:41:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Help shape what's next in our hotel\nBig things are coming to Sofitel Queenstown. In 2027 we begin a major refurbishment of our F&B, room offerings and launch new spa experiences. We're looking for a Housekeeping Supervisor who wants to be part of these exciting opportunities.\nYour Luxury Purpose\nUphold and elevate Sofitel’s luxury promise through delivering flawless spaces that anticipate guest expectations and enrich their stay.\n Oversee the daily operations, inspections and team performance to maintain impeccable cleanliness, presentation and service flow. The role champions Sofitel’s luxury culture through strong coordination, coaching and collaboration across departments to enhance the guest experience.\nSupport the Executive Housekeeper in the seamless, efficient and refined operation of the department, upholding Sofitel’s luxury service culture. Supervise and co-ordinate the activities of the Housekeeping department, including Housekeeping Attendants, Self-Checkers, Turn-down Attendants, Public Areas Attendants, Houseman.\nConduct thorough daily inspections of guest rooms, public areas and back-of-house spaces, ensuring all areas meet defined performance and presentation standards.\nCarry out cleaning duties when required, ensuring each space reflects impeccable presentation in line with Sofitel brand standards.\nPrioritise VIP room preparations and complete accurate team allocations to support service flow and productivity.\nMonitor team performance and productivity, leading with a luxury attitude and humble excellence to inspire, motivate and support the team in achieving departmental targets.\nProcess daily timesheets accurately and within required deadlines, also assisting with team rostering.\nMaintain open, transparent communication within the team through regular briefings, clear direction and timely, constructive feedback.\nConduct thorough inductions for new team members, ensuring understanding and adherence to all Hotel and Department policies and procedures.\nIdentify training and retraining needs proactively, delivering on-the-job coaching to uphold luxury service and operational standards.\nShare operational improvement opportunities with the Executive Housekeeper and action approved enhancements where appropriate.\nEnsure all daily tasks are completed accurately and within set timeframes, providing a clear and concise handover each shift.\nMonitor and maintain stock levels, placing orders to par levels, ensuring accurate inventory, and assisting with scheduled stocktakes.\nMaintain all housekeeping equipment and work areas to exceptional standards of cleanliness, safety and functionality.\nFoster strong interdepartmental relationships to support a collaborative, guest-focused and luxury-driven culture.\nHandle guest feedback and concerns with grace, empathy and efficiency, ensuring timely follow-up and resolution.\nUndertake any other reasonable request within your range of competence as required by Hotel Management.\n You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:\nAt least 2 years' previous experience at Team Leader/Supervisor level, preferably in a five-star luxury environment;\nA passion for high end hospitality with an eye for detail;\nYour ability to build warm relationships and connections;\nImmaculate grooming and personal presentation;\nFlexibility to meet hotel rostering needs including weekend and public holiday work;\nYour desire to learn, grow and develop.\n Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:\nWe offer competitive pay, plus benefits including daily staff meals, laundry allowance, anniversary stays with F&B credit to enjoy.\nBuild your career with the New Zealand Hotel of the Year 2024.\nReceive unparalleled training, development and support from Accor leadership training programmes.\nDiscounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.\nBe part of a well-established hotel with a strong reputation for providing exceptional service.\nOngoing reward and recognition incentives and awards.\nOpportunities for further development and worldwide career progression within Accor.\nRefer a friend incentive\nSupportive and friendly working environment.\nFree gym access plus ski hire during the winter.\nEAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.\nTake part in social activities and community involvement initiatives through the year.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.\nMinimum guaranteed hours 30/week. Hourly wage starting between $32.15 - $33.15","description_format":"text","description_chars":5119,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T00:23:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-housekeeping-supervisor-3","json_url":"https://alion.io/job/accor-housekeeping-supervisor-3.json","meta":{"generated_at":"2026-10-15T03:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-housekeeping-supervisor-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-housekeeping-supervisor-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-housekeeping-supervisor-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-housekeeping-supervisor-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-housekeeping-supervisor-3"}]}