{"id":3881209,"url":"https://alion.io/job/accor-in-room-dining-supervisor-2","title":"In Room Dining Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T13:49:19Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T12:40:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause-it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.\n SCOPE OF POSITION\nAs the In-Room Dining Supervisor, you will be responsible for overseeing the daily operations of the in-room dining, providing personalised service that meets the highest luxury standards. Ensure that guests receive impeccable service, quality food and beverages, and an exceptional dining experience in the comfort of their rooms.\nRESPONSIBILITIES\nEnsure the prompt and accurate delivery of food and beverages to guest rooms, maintaining a standard of luxury and attention to detail.\nAnticipate guest needs and personalise the service to create memorable dining experiences.\nResolve guest complaints or special requests in a timely and professional manner, ensuring complete satisfaction.\nWork closely with other departments to ensure smooth operations and a seamless guest experience.\nSupervise, train, and motivate the in-room dining team, ensuring they adhere to hotel service standards. \nConduct pre-shift meetings to communicate daily priorities, special requests, or VIP guests.\nMonitor staff performance, provide coaching and development opportunities, and ensure proper grooming and uniform standards are met. \nOversee the setup and breakdown of in-room dining trays, trolleys, and service stations, ensuring cleanliness and order at all times.\nMaintain a strong working knowledge of the menu, including ingredients and preparation methods, to assist staff and respond to guest inquiries.\nEnsure all food and beverage orders are accurately processed and delivered in a timely manner. \nEnsure compliance with health and safety standards, including proper food handling and sanitation procedures. \nImplement and uphold hotel policies and procedures, including security measures when delivering to guest rooms.\nMonitor guest feedback and reviews, implementing improvements to service where necessary.\n Minimum 2 years' supervisory experience in In-Room Dining, Restaurant, Banqueting, or Food & Beverage operations within a luxury hotel environment.\nFood Safety Level 2 Certificate (or equivalent food hygiene qualification), with a strong understanding of food handling, sanitation, and health & safety standards.\nExcellent leadership and team management skills, with experience coaching, training, and developing team members to achieve high service standards.\nStrong knowledge of luxury hospitality service standards, including guest engagement, complaint resolution, and personalised service delivery.\nProficiency in hotel operational systems, including Point-of-Sale (POS), ordering platforms, and workforce management systems such as Fourth or similar scheduling software.\n Discover a world of unparalleled perks tailored just for you:\nCompetitive compensation package, including service charge and annual bonus of £1.300,00 per year.\nFree Stays in the UK or Ireland (4 nights/year) - Create unforgettable memories with your loved ones.\nEmployee Benefit Card - Discounted rates at Accor properties worldwide.\nSofitel Experience - Enjoy a luxurious night at our hotel, complete with a delightful breakfast.\nComplimentary Meals While on Duty.\nSpecial Rates in F&B, Rooms & Spa - Treat yourself to luxury at unbeatable prices.\nBe Part of the Largest Hospitality Group in Europe.\nExceptional Training and Development Opportunities through Apprenticeship Program.\nGlobal Growth Opportunities.\nEmployee Assistance Program with 24/7 GP Access - Your well-being is our priority.\nSocial Events and Activities.\nBring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.\nLet your passion shine, visit careers.accor.com","description_format":"text","description_chars":4635,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T18:10:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-in-room-dining-supervisor-2","json_url":"https://alion.io/job/accor-in-room-dining-supervisor-2.json","meta":{"generated_at":"2026-11-09T12:53:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-in-room-dining-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-in-room-dining-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-in-room-dining-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-in-room-dining-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-in-room-dining-supervisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3881209}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3881209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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