{"id":3747794,"url":"https://alion.io/job/accor-in-room-dinning-supervisor","title":"In Room Dinning Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T11:19:59Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T09:58:35Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Basiqat by Mantis\nBasiqat by Mantis is an upcoming Luxury eco-resort in Riyadh, Saudi Arabia, operating under Mantis, part of the Accor Group.\nCurrently in its pre-opening phase, Basiqat by Mantis is preparing to introduce a distinctive hospitality experience that combines luxury, nature, sustainability, and authentic local culture.\nAs part of the global Accor family, we are committed to creating exceptional guest experiences while fostering an inclusive, collaborative, and inspiring workplace for our Heartists.\nWe are seeking passionate and dedicated professionals to join our pre-opening team and contribute to the successful launch of this unique destination.\n In-Room Dining Supervisor\nLocation: Riyadh, Saudi Arabia\nDepartment: Food & Beverage - In-Room Dining\nEmployment Type: Full-Time\nReporting To: Assistant Food & Beverage Manager\nJob Summary\nBasiqat by Mantis is seeking a passionate, service-oriented, and highly organized In-Room Dining Supervisor to join our pre-opening Food & Beverage team.\nThe successful candidate will be responsible for supervising daily in-room dining operations, ensuring the highest standards of luxury hospitality, personalized service, food presentation, and guest satisfaction.\nAs a member of the pre-opening team, the In-Room Dining Supervisor will play an important role in establishing service procedures, preparing operational equipment, training Heartists, and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort's opening.\nKey Responsibilities\nIn-Room Dining Operations & Service Excellence\nSupervise daily in-room dining operations to ensure efficient, professional, and personalized service.\n\nEnsure all guest orders are accurately received, processed, prepared, and delivered within established service standards.\n\nOversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards.\n\nMonitor service quality, food presentation, temperature, and order accuracy before delivery.\n\nEnsure proper handling of special dietary requirements, allergies, and personalized guest preferences.\n\nCoordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations.\n\nMaintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas.\n\nEnsure all operational procedures comply with approved Mantis and Accor brand requirements.\n\nLuxury Guest Experience & Personalization\nDeliver warm, attentive, and discreet service that reflects the resort's luxury positioning.\n\nAnticipate guest needs and ensure personalized dining experiences.\n\nHandle guest requests, feedback, and complaints professionally and efficiently.\n\nCoordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required.\n\nEnsure guest preferences and special requests are communicated accurately to relevant departments.\n\nMonitor guest satisfaction and recommend improvements to enhance the in-room dining experience.\n\nPromote a culture of genuine hospitality, attention to detail, and service excellence among Heartists.\n\nPre-Opening Operational Readiness\nSupport the setup and implementation of the In-Room Dining department's operational procedures and service standards.\n\nAssist in preparing departmental checklists, service sequences, and standard operating procedures.\n\nCoordinate the setup and organization of in-room dining service stations, equipment, and supplies.\n\nSupport the identification and preparation of operating supplies and equipment (OS&E) required for the department.\n\nParticipate in menu familiarization, service rehearsals, and operational simulations before opening.\n\nAssist in establishing order-taking procedures, delivery standards, and service recovery guidelines.\n\nSupport the recruitment, onboarding, and training of in-room dining Heartists.\n\nWork closely with the Food & Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved.\n\nTeam Supervision & Heartist Development\nSupervise, guide, and motivate In-Room Dining Heartists during daily operations.\n\nConduct daily briefings to communicate service priorities, guest preferences, and operational updates.\n\nSupport the preparation of duty schedules and appropriate staffing arrangements.\n\nProvide on-the-job training in service etiquette, order-taking, product knowledge, and luxury service standards.\n\nMonitor Heartist performance and provide constructive feedback and coaching.\n\nPromote teamwork, professionalism, grooming standards, and a positive working environment.\n\nSupport the Food & Beverage management team in maintaining effective communication and operational discipline.\n\nFood & Beverage Coordination\nMaintain effective communication with Kitchen, Housekeeping, Front Office, and other relevant departments.\n\nCoordinate with the culinary team to ensure timely preparation and delivery of guest orders.\n\nEnsure accurate communication of menu items, availability, dietary requirements, and special requests.\n\nMonitor order flow and resolve operational delays promptly.\n\nSupport coordination of VIP amenities, special occasions, and customized dining arrangements.\n\nEnsure all service equipment is handled properly and maintained in good condition.\n\nCost Control & Inventory Management\nMonitor the use of in-room dining supplies, equipment, and consumables.\n\nAssist with inventory checks and stock replenishment.\n\nMinimize breakage, waste, and unnecessary operational expenses.\n\nEnsure accurate billing, payment processing, and proper handling of guest charges.\n\nSupport departmental cost-control initiatives without compromising service quality.\n\nReport equipment defects, shortages, and maintenance requirements promptly.\n\nHealth, Safety & Hygiene Compliance\nEnsure compliance with applicable food safety, hygiene, and sanitation requirements.\n\nMonitor proper food handling, transportation, and service practices.\n\nEnsure adherence to HACCP principles and relevant food safety procedures.\n\nMaintain safe and hygienic working conditions in service areas.\n\nEnsure proper cleaning and sanitization of service equipment, trays, and trolleys.\n\nReport food safety concerns, incidents, and operational risks to management.\n\nSupport sustainability initiatives, including responsible waste management and efficient resource utilization.\n\nAdministration & Reporting\nMaintain accurate operational records, shift reports, and service checklists.\n\nMonitor guest feedback, service delays, and operational challenges.\n\nAssist in preparing departmental reports and performance updates.\n\nEnsure proper documentation of guest complaints, incidents, and corrective actions.\n\nSupport internal quality inspections and service audits.\n\nPerform additional Food & Beverage duties as assigned by management.\n\n Education & Experience\nDiploma or bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field.\n\nMinimum 2-3 years of relevant experience in Food & Beverage service, preferably including in-room dining operations.\n\nPrevious supervisory or team-leading experience within a hotel or resort is highly desirable.\n\nExperience within luxury hotels, resorts, or internationally recognized hospitality brands is preferred.\n\nPrevious hotel or resort pre-opening experience is an advantage.\n\nStrong understanding of luxury in-room dining service standards, order-taking procedures, and guest service etiquette.\n\nFamiliarity with hotel point-of-sale (POS) systems and in-room dining order management procedures.\n\nExperience in handling VIP guest requests, special dining arrangements, and service recovery situations is an advantage.\n\nSkills & Competencies\nExcellent guest service and interpersonal skills.\n\nStrong leadership, team supervision, and coaching abilities.\n\nExcellent command of English; Arabic proficiency is highly desirable.\n\nStrong communication and coordination skills.\n\nExcellent attention to detail and commitment to luxury service standards.\n\nAbility to work efficiently under pressure while maintaining service quality.\n\nStrong organizational, multitasking, and time-management skills.\n\nGood knowledge of food and beverage products, menu presentation, and service techniques.\n\nAbility to handle guest complaints and resolve service issues professionally.\n\nFamiliarity with POS systems and basic operational reporting.\n\nProactive, reliable, and guest-focused approach.\n\nStrong teamwork and collaboration across operational departments.\n\nFlexibility to work shifts, weekends, and public holidays according to operational requirements.\n\nAdaptability to the demands of a pre-opening environment.\n\n Why Join Basiqat by Mantis?\nJoining Basiqat by Mantis means becoming part of an exciting pre-opening journey and contributing to the creation of a distinctive luxury hospitality destination in Riyadh.\nAs part of Mantis and the global Accor family, you will have the opportunity to:\nBe part of a dynamic and passionate pre-opening team.\n\nContribute to establishing the foundations of a new luxury eco-resort.\n\nGrow professionally within an internationally recognized hospitality group.\n\nExperience a collaborative, inclusive, and people-focused working environment.\n\nAccess learning and development opportunities within Accor.\n\nEnjoy applicable ALL Heartists employee benefits and recognition programs.\n\nOur Commitment to Diversity & Inclusion\nAt Accor, we believe in creating an environment where everyone feels welcome, respected, and valued. We are committed to equal opportunities and fostering a diverse and inclusive workplace.\nJoin us and be part of the Basiqat by Mantis journey!","description_format":"text","description_chars":9681,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Saudi Arabia","iso":"SA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-04T14:00:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/accor-in-room-dinning-supervisor","json_url":"https://alion.io/job/accor-in-room-dinning-supervisor.json","meta":{"generated_at":"2026-11-10T12:55:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-in-room-dinning-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-in-room-dinning-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-in-room-dinning-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-in-room-dinning-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-in-room-dinning-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3747794}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3747794},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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