{"id":3963122,"url":"https://alion.io/job/accor-information-technology-it-specialist","title":"Information & Technology (IT) Specialist","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":72,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lusail, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T11:37:16Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T17:52:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Rixos Premium Qetaifan Island North\nRixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.\n IT Specialist\nThe IT Specialist is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of technology systems across hotel, waterpark, and associated facilities. The role supports hospitality applications, guest-facing technologies, business systems, and operational technology to ensure uninterrupted business operations and an excellent guest experience.\nKey Responsibilities\n1. IT Technical Support & Operations\nProvide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.\nTroubleshoot hardware, software, network, and system-related issues.\nSupport end users, operational departments, management, and guest-facing technology.\nEnsure timely resolution of incidents and service requests.\n2. Hospitality & Theme Park Applications\nSupport hotel applications such as PMS, POS, payment systems, guest services, and other hospitality applications.\nSupport theme park systems including ticketing, access control, lockers, kiosks, POS, and guest experience technologies.\nCoordinate with application vendors for troubleshooting, maintenance, and system updates.\nAssist with system configuration, testing, upgrades, and implementation activities.\n3. Infrastructure & Network Support\nSupport servers, workstations, printers, Wi-Fi, LAN, WAN, and network infrastructure.\nMonitor system performance, connectivity, and availability.\nAssist with backup, recovery, patching, and infrastructure maintenance.\nSupport user accounts, permissions, and access management.\n4. Guest Technology & Digital Experience\nMaintain guest-facing IT services including Wi-Fi, digital kiosks, IPTV, and internet connectivity.\nSupport technology solutions that enhance the guest journey.\nEnsure reliable operation of technology across hotel rooms, public areas, restaurants, attractions, and park facilities.\n5. IT Security & Compliance\nFollow IT security policies, procedures, and compliance requirements.\nMaintain appropriate access controls and user permissions.\nSupport antivirus, endpoint security, system patching, and security monitoring.\nEnsure proper handling of IT assets and confidential information.\n6. Preventive Maintenance & Asset Management\nPerform regular preventive maintenance of IT equipment and systems.\nMaintain accurate IT inventory and asset records.\nMonitor equipment lifecycle and identify hardware replacement requirements.\nCoordinate repairs, warranty claims, and vendor service visits.\n7. Projects & Continuous Improvement\nParticipate in IT projects, system implementations, upgrades, and pre-opening activities.\nAssist in testing and deployment of new technology solutions.\nIdentify opportunities to improve IT service delivery and operational efficiency.\nPrepare technical documentation, SOPs, and support procedures.\n Qualifications & Experience\nBachelor's degree or diploma in Information Technology, Computer Science, or a related field.\n2-4 years of experience in IT support or IT operations.\nExperience in hotel, theme park, waterpark, or hospitality environments is preferred.\nKnowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.\nExposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.\nStrong troubleshooting, communication, and customer service skills.\n Key Competencies\nTechnical troubleshooting and problem-solving\nGuest-focused service mindset\nCommunication and teamwork\nTime management and prioritization\nAttention to detail\nAbility to work under pressure\nFlexibility to support operational requirements, including shifts, weekends, and public holidays\nPerformance Indicators (KPIs)\nIT incident resolution time\nIT service availability and operational uptime\nEnd-user satisfaction\nCompliance with IT policies and procedures\nPreventive maintenance completion\nAccuracy of IT asset inventory\nReduction in recurring IT issues","description_format":"text","description_chars":4345,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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