{"id":2627266,"url":"https://alion.io/job/accor-internship-reservations","title":"Internship - Reservations","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T12:01:48Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T01:57:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.\n How your day looks like:\nAccountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service\nTo answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings\nTo be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi\nTo adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel\nTo input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards\nTo update any special requests and billing details in Opera\nTo give a polite and friendly response to all incoming telephone enquiries\nTo be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible\nTo process all enquiries and reservation confirmations on the same day as receipt\nTo maintain accurate filing systems for all correspondence within the department\nTo build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities\nTo identify potential sales leads for the sales team to develop future accounts\nTo be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets\nTo ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude\nTo perform as part of a team, assisting colleagues where necessary and carrying out 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