{"id":4183273,"url":"https://alion.io/job/accor-it-officer","title":"IT Officer","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":72,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:29:29Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:52:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Key Responsibilities\nFirst-level technical support and troubleshooting\nRespond to and resolve helpdesk requests from staff across all locations\nTroubleshoot desktop, email, and website-related issues\nMeet or exceed SLAs for response times, resolution times, and ticket closures\nIT asset management\nInstall, configure, and maintain hardware and software applications\nEnsure all software is licensed, up to date, and secure\nPerform routine maintenance on computers, networks, and IT equipment\nSystem and project support\nAssist with project installations, system configurations, and infrastructure upgrades\nSupport Capex server and PC replacement rollouts\nSet up and manage user accounts and permissions\nDocumentation and knowledge management\nDocument issues and resolutions in the helpdesk system\nCreate self-help guides and support staff training\n What we need from you\n1-2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.\nExperience supporting Microsoft 365 applications and Windows environments.\nStrong troubleshooting and problem-solving skills.\nExcellent communication and interpersonal skills.\nAbility to prioritise tasks and manage competing requests.\nCustomer-focused with a genuine desire to help others.\n Your team and working environment:\nIn 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture\nNote: Customization may be included for any specific local or legislative requirements, such as work permits\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse 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