{"id":3460008,"url":"https://alion.io/job/accor-it-supervisor","title":"IT Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Páros, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-29T11:27:43Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T05:51:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Every Gesture Carries Meaning. Every Stay Leaves a Mark.\nAt Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life.\nWe believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for guests, but for those who animate them. Places where curiosity is welcomed, individuality is valued, and ideas are heard.\nContribution here is personal. Craft is respected. Each day offers a new opportunity to create moments that linger.\nIf you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home.\nWelcome to Luura.\nThe Island Chapter\nLuura begins its journey in Paros with two distinct yet connected expressions.\nLuura Paros Cliff, opening May 2026, features 39 thoughtfully designed rooms set above the sea.\nOne year later, Luura Paros Sand follows with 49 additional rooms and a collection of vibrant food and social spaces that capture another rhythm of the island.\n Your Role in the Story\nAs an IT Supervisor at LUURA, you ensure technology quietly powers everything we do, from the hotel running smoothly to the experiences our guests remember.\nAs our main on-site IT contact, you independently look after the daily operation, maintenance and performance of the hotel’s IT infrastructure, giving hands-on support to every department.\nYou work closely with our remote IT team abroad to resolve issues efficiently, keeping all system access, security procedures and IT operations aligned with corporate policies and standards.\nProactive, sharp and detail-minded, you keep our technology reliable and secure, so our people can focus on what matters most: delivering memorable guest experiences.\nKey Responsibilities\nIndependently run the daily operation, maintenance and performance of the hotel’s IT infrastructure and systems.\nBe the go-to IT person on site, giving every department prompt, friendly support.\nMaintain and troubleshoot computers, printers, networks, Wi-Fi, telecommunications and other IT equipment.\nSupport our hotel systems, including the Property Management System (PMS), Point of Sale (POS) and related hospitality applications.\nKeep an eye on network performance, system reliability, cybersecurity and data protection.\nWork hand in hand with our remote IT team abroad, escalating complex issues and coordinating solutions.\nWork with external IT vendors and service providers on incidents, maintenance, upgrades and new deployments.\nRun regular system updates, backups, preventive maintenance and security checks.\nManage user accounts, access permissions and approvals in line with corporate IT policies, together with the remote IT team.\nKeep IT asset inventories, access records and technical documentation accurate and up to date.\nHelp install, implement and integrate approved new technologies and digital solutions.\nGuide and train colleagues so they get the most out of our IT systems.\nRespond quickly to urgent issues, putting guest experience and hotel operations first.\nWork with department heads and the remote IT team to improve efficiency and ensure compliance with LUURA standards and applicable regulations.\nWho We’re Looking For\nA degree or diploma in Information Technology, Computer Science or a related field.\n2-3 years’ experience in IT support or systems administration, ideally in hotels or hospitality.\nHands-on experience with hospitality systems such as PMS and POS.\nSolid knowledge of networks, Wi-Fi, telecommunications and IT hardware.\nA good understanding of cybersecurity, backups and data protection (GDPR).\nYou work independently, stay calm under pressure and solve problems fast.\nYou explain technology simply and enjoy helping colleagues get the most out of it.\nIntegrity and discretion with guest, employee and company information, in line with LUURA policies and data protection laws.\nFlexibility to respond to urgent issues outside regular hours when needed.\nFluent English; Greek is a plus.\nYou love hospitality and the role technology plays in great guest experiences.\nEligible to work in the EU.\n Perks You’ll Love\nTeam rates at LUURA, Ennismore & Accor properties worldwide.\nDiscounts at our restaurants, bars, and cafes.\nAccess to art, cultural events & live music nights.\nRecognition that matters - from surprise gifts to team celebrations.\nBeautiful team spaces & comfortable accommodation (where applicable).\nReady to Dive In?\nBring your energy, your ideas, and your true self - and let’s create something unforgettable together.\nApply now and start your journey with LUURA.","description_format":"text","description_chars":4611,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech 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