{"id":4064910,"url":"https://alion.io/job/accor-lobby-ambassador-intern","title":"Lobby Ambassador Intern","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":700,"currency":"EUR","period":"month","gross":null,"usd_annual":9372},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-13T13:22:47Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-11T13:27:55Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!\nWhat you’ll do\nWe are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby, delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions.\nYou will:\nWelcome guests warmly upon arrival and departure, creating a positive and lasting first impression.\nMaintain a visible and engaging presence in the lobby, acting as a brand ambassador.\nSupport valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required.\nProvide accurate information about hotel facilities, services, events, and local attractions.\nAnticipate guest needs and personalize their experience by recognizing preferences and requests.\nHandle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution.\nAssist with check-in/check-out flow by supporting the Front Office team during busy periods.\nMonitor public areas to ensure cleanliness, organization, and guest comfort at all times.\nStay informed about daily events, hotel activities, and local recommendations.\nCoordinate with other departments to ensure seamless service delivery and follow-up on guest requests.\nProactively engage with guests to enhance their overall experience and promote hotel services.\n What we are looking for...\nYou’re studying a bachelor’s or master’s degree in hospitality or a related field.\nYou have the possibility to sign an agreement with your school for a period of preferably 6 months.\nYou have proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook.\nAbility to multitask, work in a fast-paced environment, and maintain high-level attention to detail.\nExcellent verbal communication skills. Fluent in Spanish and English; additional languages highly valuable.\nProactive, positive, energetic, empathetic team player with a passion for hospitality.\nPrevious customer service experience or interest in upscale/luxury hotels is a plus.\nYou make people feel good - your team, guests, and colleagues alike - and make a positive impact.\nYou understand and embrace SLS brand values, learn quickly, and adapt to our unique culture.\nYou are humble, open to ideas, leave your ego at the door, and help get things done.\nYou’re up for doing things differently, trying (almost) everything once, and joining a team that works hard, supports each other, and has fun.\n What's in it for you...\nThe opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.\nThe chance to challenge the norm and work in an environment that is both creative and rewarding.\nBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.\nA competitive package and plenty of opportunity for development.\nExcellent discounts across the entire Ennismore family of brands.\nSLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.","description_format":"text","description_chars":4177,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-11T10:46:02Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.471,"p_room":0.28,"age_days":90,"expected_fill_days":26,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-11-11T13:30:06Z"},"pay":{"stated_usd_annual":9372,"is_top_pay":false},"html_url":"https://alion.io/job/accor-lobby-ambassador-intern","json_url":"https://alion.io/job/accor-lobby-ambassador-intern.json","meta":{"generated_at":"2026-11-11T13:30:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-lobby-ambassador-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-lobby-ambassador-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-lobby-ambassador-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-lobby-ambassador-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-lobby-ambassador-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4064910}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4064910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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