{"id":3192034,"url":"https://alion.io/job/accor-night-auditor-full-time","title":"Night Auditor ( Full Time)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":21,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":398},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T23:43:14Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T16:53:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.\nA job, a career or a calling - whatever brings you here, we have something for you!\nMake the link with the different departments of the hotel to ensure a wonderful guest experience.\nAre a passionate individual, dedicated to continuously improving the quality of the hotel's services.\nAs our next Night Auditor, you…\nAre the ‘face of Novotel Cambridge North ’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.\nA little more information:\nTo help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.\nMain responsibilities:\nTo ensure all guests are attended to promptly and efficiently in the most professional way a without delay.\nCheck that details of regular guests are updated using Guest History.\nEnsure all diary events, flags and specials are actioned.\nCheck and pass on all guest mail, messages and parcels promptly.\nTo liaise closely with Housekeeping on information relating to rooms and lost property.\nTo be fully aware of daily worksheet and ensure this form is used.\nTo ensure guest registration forms are completed correctly, then the computer is updated accordingly.\nEnsure all account postings are accurate and necessary paperwork produced.\nEnsure an accurate cashiering balance is performed at the completion of shifts.\nEnsure security procedures are maintained according to policy.\nComplete Express Check out envelopes.\nEnsure security boxes are maintained and run within security procedures.\nReport any safety hazards in the area.\nAll complaints to be handled promptly and efficiently.\nAttend and participate in meetings and training sessions provided.\nAny other duties requested by the Night Manager.\nEnsure the correct welcome is given to all callers.\nEnsure the correct welcome is given to all guests.\nGuest Valet Parking if required.\nComplete all audit tasks as specified by the Night Auditors checklist.\nTo answer, as promptly as possible, all incoming calls.\nEnsure reports are distributed.\nEnsure all cash and credit is handled with related paperwork.\nTo assist every staff member with his/her inquiry and to seek assistance if the answer is not known.\nProcess wake-up calls.\nEnsure necessary handover of information is passed on to the oncoming shift.\nEnsure any failures or inconsistencies noticed during shift are reported to the Night Manager.\nDemonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.\nFollow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.\nPerform any other duties within the employee’s range of competence as required by management.\nEnsure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.\nPerforms night security rounds\nTalent & Culture Responsibilities\nAssist the (Department) Management Team in the following:\nEstablish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.\nInduct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.\nOpenly communicate with staff ensuring regular briefings occur and all relevant information is passed on.\nHealth & Safety\nNotify you Manager of any reason you may not be capable of performing your tasks safely.\nParticipate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.\nComply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.\nEnsure all equipment is kept in good working order and used only for the purpose for which it was intended.\nAttend and actively participate in all WH&S training required of you by the Hotel.\nReport any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.\nParticipate and contribute to the risk assessment process when requested by your Supervisor/Manager.\nWork cohesively in conjunction with the hotel’s rehabilitation program, as required.\nMaintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.\nBe fully conversant with departmental fire and evacuation procedures.\nIs responsible for the security of people and property in the area under his/her remit.\nEnsures the Night Security policy is implemented, that the property is secure and that the hotel walk happens consistently and any issues reported.\nCheck the security of the guests and their properties, makes regular security rounds of the hotel on floors, garage and technical areas;\nSecurity\nTo have a full working knowledge of all areas of the hotel\nTo be aware of all fire and emergency procedures and to be aware of the workings of the fire panels and all other security and technical equipment\nTo visit the F & B outlets, gym and garage upon arrival\nTo patrol all areas of the hotel on a regular basis and to make a report of any fire or H & S hazards or maintenance problems\nTo lock linen rooms after 10pm and open them for Brooks (linen company)\nTo collect the breakfast cards by 4.30am and give to kitchen\nTo turn off lights in the gym and have them on by 6am\nTo carry out other hotel security procedures\nRoom Service\nTo ensure that orders are taken correctly\nFood is prepared safely\nFood is served within 30 minutes\nKitchen is left tidy\nAny early breakfasts are prepared and delivered on time\nSystems & Procedures\nLog and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.\nFollow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.\nComplete all duties, and ensure a concise hand over.\nCustomer Relations\nProvide efficient, friendly and professional service to all guests.\nLead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.\nTake initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.\nWork together with trust so that colleagues and management meet the goals of the department/Hotel.\nTreat customers and colleagues from all cultural groups with respect, sensitivity and transparency.\nTake every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.\nImplement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.\nOther\nTake responsibility to ensure all required tasks are completed accurately and within given time frames.\nParticipate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.\nAbide by Accor policy on EEO and Harassment in the workplace.\nEnsure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.\nFollow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.\nEnsure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.\nAny other reasonable request within your range of competence as required by your Supervisor or Hotel Management.\nAs part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.\nHygiene / Personal safety / Environment\nEnsures that the workplace remains clean and tidy\nKnows and ensures application of the hotel's security regulations (in case of fire etc)\nEnsures the safety of people and property in the hotel\nRespects the hotel's commitments to the \"Environment Charter\" (saving energy, recycling, sorting waste etc)\nEnsures building is secure and that the floor work is carried out consistently and any issued reported\nMaintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.\nComply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.\nComply with Liquor licensing requirements.\n Benefits\nYou can work with multinational colleagues\nBe part of a global community of hospitality industry\nOpportunity to develop your career\nSpecial staff rate at our hotels\nFree Gym\nFree night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)\nDiscounted hotel rates all over the world in Accor Hotels\nGreat work environment and colleagues\nPersonal development programs\nComplimentary meals on duty and uniforms\nPension scheme\n28 days holidays including bank holidays (increasing yearly)\nFree parking\nApprenticeship scheme\nContinuously learn and develop yourself with our Accor Academy\nSupport your wellbeing in your professional and personal lives\nGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries\nParticipate actively in initiatives to build a more inclusive and sustainable world\nAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality\nInformation on the processing of personal data\nWhen you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.\nWe may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires....","description_format":"text","description_chars":12563,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-24T02:18:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/accor-night-auditor-full-time","json_url":"https://alion.io/job/accor-night-auditor-full-time.json","meta":{"generated_at":"2026-10-27T20:00:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10889,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-night-auditor-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-night-auditor-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-night-auditor-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-night-auditor-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-night-auditor-full-time"}]}