{"id":3945014,"url":"https://alion.io/job/accor-operations-manager-rooms-background","title":"Operations Manager Rooms Background","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Sharm El Sheikh, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-06T00:00:00Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Lead and oversee all Rooms Division operations including Front Office Guest Experience Housekeeping Reservations and related departments.\nEnsure seamless guest arrival stay and departure experiences while maintaining the highest levels of service excellence.\nDrive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement.\nDevelop and implement departmental strategies operating procedures and service standards aligned with brand expectations.\nMonitor occupancy room inventory and revenue opportunities in partnership with the commercial and revenue teams.\nManage departmental budgets labour costs productivity and operational expenses.\nLead mentor and develop the Rooms Division team fostering a culture of accountability collaboration and continuous improvement.\nDeliver ongoing training coaching and development programmes to enhance service delivery and operational excellence.\nDrive employee engagement and motivation initiatives that support retention performance and a positive team culture.\nConduct regular quality assurance inspections to ensure rooms public areas and guest facilities consistently meet luxury hospitality standards.\nCollaborate closely with Engineering Food & Beverage Wellness and Experiences teams to ensure a seamless guest journey.\nEnsure compliance with health safety security and company policies.\nSupport sustainability initiatives and responsible tourism practices in line with Our Habitas values.\nAct as a senior leader and ambassador of the brand promoting a positive and collaborative workplace culture.\nMaintain exceptional operational and service standards across all guest-facing areas within a remote luxury destination environment.\n\nQualifications: \nBachelors degree in Hospitality Management Hotel Management Business Administration or a related field.\nMinimum 57 years experience in a Rooms Division leadership role within a luxury resort lifestyle hotel or boutique hospitality environment.\nStrong resort experience is essential with a preference for candidates who have worked in remote destinations island resorts desert resorts safari lodges or other experience-led hospitality environments.\nDemonstrated success in leading developing and motivating multicultural teams.\nProven ability to deliver impactful training coaching and succession planning initiatives.\nStrong understanding of luxury service standards and personalised guest experiences.\nAbility to maintain consistently high operational and guest service standards while balancing commercial objectives.\nStrong communication organisational and stakeholder management skills.\nFluent in English; 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