{"id":2420766,"url":"https://alion.io/job/accor-operations-manager","title":"Operations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":104000,"period":"year","method":"role_country_seniority_unknown","sample_n":60},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T03:40:09Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T05:05:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Pullman Cairns International is seeking an accomplished hotel leader to take on the role of Operations Manager within this iconic five-star property. Situated in the heart of Tropical North Queensland, the hotel is one of Cairns’ most recognised hospitality destinations, featuring 324 guest rooms, premium dining experiences and extensive conference and event facilities. Welcoming leisure, corporate and international travellers, this is an exciting opportunity for a senior operator to influence guest experience, develop high-performing teams and contribute to commercial success within a leading Accor destination.\nAs part of the global Accor network and the prestigious Pullman brand, this role offers the opportunity to join the senior leadership team of a flagship hotel known for excellence, strong performance and a commitment to delivering exceptional experiences. You will work alongside an experienced leadership team, have access to world-class resources and learning platforms, and be supported by future career opportunities across one of the world’s leading hospitality groups.\nBased in Cairns, this opportunity allows you to combine a rewarding senior hospitality career with an enviable tropical lifestyle. Relocation support is available for the successful candidate, along with performance-based incentives and the opportunity to build your career within Accor.\n Reports to: General Manager\nAbout the Role\nThe Operations Manager is the General Manager’s key operational partner, responsible for connecting hotel strategy with consistent day-to-day execution across the property.\nThis is a highly visible leadership role for an experienced hotel professional who thrives on creating exceptional guest experiences, developing strong teams and driving operational excellence. Working closely with department leaders, you will ensure the hotel delivers on the Pullman brand promise while achieving strong guest, team and commercial outcomes.\nThis opportunity will suit an experienced hotel leader who is ready to broaden their impact, influence multiple areas of the operation and take the next step towards future senior leadership opportunities within Accor.\nOperational Leadership & Guest Experience\nProvide visible and hands-on leadership across the hotel, ensuring operational priorities are aligned and delivered effectively.\nPartner with department leaders to create seamless guest journeys from arrival through to departure.\nChampion the Pullman brand promise and ensure service standards are consistently delivered across all guest touchpoints.\nUse guest feedback, service insights and operational data to identify opportunities and continuously improve the guest experience.\nLead effective guest recovery, ensuring concerns are managed with professionalism, ownership and care.\nSupport alignment across departments to ensure VIPs, groups, events and operational priorities are successfully delivered.\nCommercial Performance & Business Partnership\nWork closely with the General Manager and leadership team to drive commercial outcomes and operational performance.\nTranslate hotel objectives into clear departmental actions and support leaders in achieving business targets.\nIdentify opportunities to improve productivity, efficiency and profitability across the operation.\nMaintain a strong understanding of hotel performance, labour productivity, revenue opportunities and cost management.\nContribute to business planning, forecasting and ongoing performance improvement initiatives.\nALL Accor Loyalty & Brand Excellence\nChampion ALL - Accor Live Limitless and embed loyalty as a key part of the guest experience.\nSupport leaders to deliver meaningful recognition, personalised service and memorable experiences for loyalty members.\nEnsure consistent delivery of Pullman brand standards and luxury quality expectations.\nUse guest insights and brand measures to identify opportunities to enhance service delivery and engagement.\nLeadership & Team Development\nLead, coach and support experienced department leaders to achieve their operational and leadership goals.\nBuild a culture of accountability, collaboration and continuous improvement across the hotel.\nEncourage strong communication, ownership and teamwork between departments.\nSupport talent development, succession planning and career growth opportunities within the team.\nCreate an environment where team members feel valued, empowered and motivated to deliver exceptional experiences.\nOperational Excellence & Hotel Standards\nEnsure operational standards, policies and procedures are consistently maintained across the hotel.\nSupport strong compliance across safety, risk management, audit requirements and operational controls.\nDrive effective communication, planning and execution across all areas of the hotel.\nEnsure hotel systems and reporting tools are used effectively to support informed decision-making.\nRepresent the General Manager when required and make confident operational decisions aligned with business objectives.\n Skills and Experience\nProven leadership experience within a full-service, premium or luxury hotel environment.\nExperience leading complex hotel operations with the ability to influence across multiple departments.\nStrong understanding of guest experience, operational performance and commercial outcomes.\nDemonstrated ability to coach, develop and inspire leaders and high-performing teams.\nStrong business acumen with the ability to balance service excellence with operational discipline.\nExperience using hotel systems including Opera Cloud is highly regarded.\nExcellent communication and stakeholder management skills.\nFull Australian working rights required.\nPersonal Attributes\nA confident and visible leader who enjoys being connected to the operation.\nCalm, practical and solutions-focused, with the ability to make sound decisions in a fast-paced environment.\nCommercially minded with a genuine passion for hospitality and guest experiences.\nA natural coach who enjoys developing people and creating high-performing teams.\nAdaptable, collaborative and committed to delivering excellence every day.\n Why work for Accor?\nAccor is one of the world’s leading hospitality groups, with more than 5,400 hotels across 110+ countries. With a diverse portfolio of brands and global career pathways, the opportunities to grow and develop your career are endless.\nBenefits Your Way\nAccess to global accommodation and Food & Beverage discounts.\nCareer development opportunities through Accor’s learning and development platforms.\nPerformance-based incentive opportunity.\nRelocation support available for the successful candidate.\nRecognition of service anniversaries and Accor tenure milestones.\nOpportunities to build your career within Australia and across the global Accor network.\nOur Commitment to Diversity & Inclusion\nWe are an inclusive employer, and our ambition is to attract, recruit and develop diverse talent. We offer reasonable adjustments throughout the recruitment process to support candidates. If you require any adjustments, please let us know.","description_format":"text","description_chars":7079,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-13T05:02:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-operations-manager","json_url":"https://alion.io/job/accor-operations-manager.json","meta":{"generated_at":"2026-10-13T08:32:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-operations-manager"}]}