{"id":2744421,"url":"https://alion.io/job/accor-overnight-front-desk-agent-part-time","title":"Overnight Front Desk Agent (Part Time)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T21:03:07Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T06:44:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.\n The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.\nMonitor Queue Rooms throughout the day.\nDeal with guest issues as they arise and report to the manager.\nMonitor and solve open folios daily.\nCheck in and check out guests according to Raffles standards\nAssist with inquiries via phone call, email or text message\nManage transactions and collect payments from guests, process refunds and petty cash, produce receipts\nResponsible for maintaining and balancing of their bank float each shift\nProcess currency exchange as requested\nAssists to direct and walk guests to their destination in the hotel\nWork with Alice to review guest itinerary\nOperate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.\nAlways be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.\nMonitor all VIP's and special guest requests.\nComplete daily front desk agent checklist.\nBe familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.\nAlways maintain a warm and friendly demeanor.\nMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.\nMust be extremely professional and demonstrate genuine and intuitive service.\nAttend departmental meetings and trainings.\nMaintain regular attendance per schedule.\nMaintain high standards of personal appearance and grooming, which includes wearing the proper uniform.\nMaintain high standards of lobby and front desk area appearance according to Raffles Standard\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.\nMust be able to cross-train in other hotel-related areas.\nMust be able to maintain confidentiality of information.\nMust be able to show initiative, including anticipating guest or operational needs.\nPerform other duties as requested by management.\nOffer room upsell to guests when appropriate\nAssist with crafting of morning report\nAssist with overnight audit and reporting\nOther duties as required\n Education & Experience:\nMinimum of 1-2 years' experience in a luxury hotel environment preferred\nHigh school diploma or equivalent \nPrevious experience with OPERA preferred\nAbility to focus attention on guest needs, remaining calm and courteous at all times\nMust be able to handle a multitude of tasks in an intense, ever-changing environment\nAbility to use various computer programs including MS Office Suite \nPhysical Requirements:\nFlexible hours including overnight shifts, weekends and holidays\nLight work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.\nAbility to stand during entire shift.\n Hourly Wage: Intro rate at $28.80, hourly rate after 90 days is $32.00\nPersonalized development opportunities across Accor's extensive brand portfolio. \nAbility to make a difference through our Corporate Social Responsibility activities.","description_format":"text","description_chars":4207,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-16T21:59:41Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.613,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/accor-overnight-front-desk-agent-part-time","json_url":"https://alion.io/job/accor-overnight-front-desk-agent-part-time.json","meta":{"generated_at":"2026-10-21T07:54:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11259,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-overnight-front-desk-agent-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-overnight-front-desk-agent-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-overnight-front-desk-agent-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-overnight-front-desk-agent-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-overnight-front-desk-agent-part-time"}]}