{"id":4037053,"url":"https://alion.io/job/accor-overnight-public-spaces-supervisor","title":"Overnight Public Spaces Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Banff, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T20:43:27Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T20:48:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are:\nJoin the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.\n Memorable experiences for our Guests and Colleagues are at the heart of Fairmont Hotels & Resorts. As a Housekeeping Overnight Public Spaces Supervisor, you will lead by example, inspiring your team through strong leadership, attention to detail, and a commitment to delivering exceptional luxury standards.\nPrimarily overseeing overnight operations (10:30 PM to 7:00 AM), this role also requires flexibility to support daytime operations, training, and additional team coverage as needed. Working closely with the Housekeeping Leadership Team, you will take ownership of overnight Public Spaces operations, ensuring service, cleanliness, and safety standards are consistently maintained while supporting the Hotel Night Manager during overnight emergencies.\nShift Schedule & Compensation\nThis position will be scheduled for a combination of overnight and daytime shifts, depending on operational requirements and departmental needs. Flexibility to work both shifts is an essential requirement of the role.\nDay Shifts: $24.72 per hour\n Overnight Shifts (10:30 PM - 7:00 AM): $26.14 per hour\nWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.60.\nJob Duties Include:\nPrimarily an overnight position, with regular shift hours of 10:30 PM to 7:00 AM.\nLead and supervise the Overnight Public Spaces Attendant team, ensuring clear direction, accountability, and completion of daily operational priorities.\nCoordinate and oversee overnight cleaning of all assigned areas, including public spaces, Spa, and Food & Beverage outlets. Responsibilities include floor care, vacuuming, dusting, polishing, restroom cleaning, and other specialized cleaning duties.\nConduct team briefings, communicate daily priorities, and maintain effective coordination with other hotel departments.\nInspect completed work to ensure Fairmont cleanliness, presentation, and quality standards are consistently achieved.\nDeliver professional, friendly, and engaging service to Guests and Colleagues.\nRespond to Guest concerns promptly, ensuring appropriate follow-up and communication with relevant departments.\nCoordinate Guest deliverable requests and assist with overnight room inspections, including no-show rooms, to support morning operational readiness.\nWork closely with hotel departments to ensure smooth overnight operations.\nCoach, train, and develop colleagues while monitoring performance and providing constructive feedback.\nSupport onboarding and cross-training, including daytime operational support when required.\nEnsure colleagues understand departmental standards, expectations, and procedures.\nCollaborate with the Housekeeping Leadership Team to identify improvements and maintain consistent service delivery.\nComplete regular quality audits and inspections using the MyLQA and Amadeus application.\nProvide constructive feedback and follow up on opportunities for improvement.\nEnsure all assigned areas consistently meet Fairmont quality, cleanliness, presentation, and sanitation standards.\nCommunicate and enforce Health & Safety practices, particularly when operating or supervising heavy cleaning machinery and equipment.\nFollow all departmental safety, sanitation, and operating procedures.\nWork closely with the Hotel Night Manager during overnight emergencies, coordinating the Housekeeping response and following established emergency procedures.\nIdentify and report maintenance concerns and collaborate with other departments on operational projects, including carpet cleaning, furniture relocation and other as assigned.\nComplete daily departmental reports and ensure all overnight operational responsibilities are finalized before the end of the shift.\nPerform other duties as assigned to support the overall success of the Housekeeping Department.\nPhysical Aspects of Position (include but are not limited to):\nConstant standing and walking throughout the shift.\nOccasional lifting and carrying of items weighing up to 30 lbs.\nFrequent bending, kneeling, pushing, pulling, and lifting as required.\nOperating and supervising the use of floor-cleaning equipment, including floor scrubbers, shop vacuums, buffers, and other specialized cleaning machinery.\nOccasional ascending and descending ladders, stairs, and ramps.\n Your Skills and Qualifications:\nProficiency in English, both verbal and written, is essential.\nHigh school diploma or equivalent preferred.\nMinimum of one year of supervisory experience within a hotel Housekeeping environment.\nDemonstrated ability to train, coach, and develop colleagues.\nPrevious experience with a Hotel Property Management System (PMS); Micros-Fidelio experience is considered an asset.\nProactive, with a meticulous eye for detail and a strong commitment to quality.\nExcellent organizational, supervisory, and communication skills.\nAbility to communicate information, expectations, and ideas clearly and effectively.\nDemonstrated ability to assess situations and make timely, accurate decisions while considering alternative courses of action.\nAbility to remain calm, professional, and effective in stressful or high-pressure situations.\nStrong active listening skills, with the ability to understand, clarify, and address concerns raised by colleagues and Guests.\nAbility to work independently with limited supervision while demonstrating accountability, initiative, accuracy, efficiency, courtesy, cooperation, and consistent follow-through.\nFlexible and adaptable, with the ability to support both overnight and daytime operations based on business needs.\n Job Perks & Benefits:\nSubsidized staff accommodation provided on-site for full time status employees\nOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)\nComprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees\nDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees\nEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide\nAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler\nDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses\nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAPPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!\nWe encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ","description_format":"text","description_chars":7579,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T20:48:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-10T22:30:42Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-overnight-public-spaces-supervisor","json_url":"https://alion.io/job/accor-overnight-public-spaces-supervisor.json","meta":{"generated_at":"2026-11-10T22:30:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-overnight-public-spaces-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-overnight-public-spaces-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-overnight-public-spaces-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-overnight-public-spaces-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-overnight-public-spaces-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4037053}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4037053},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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