{"id":3081296,"url":"https://alion.io/job/accor-raffles-club-operations-experience-manager","title":"Raffles Club Operations & Experience Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":46,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:52:59Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-02T10:50:35Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Raffles Hotels & Resorts\nThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.\nAbout Raffles The Palm\nOpened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.\nMore than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.\nThe Raffles Club Operations and Experience Manager leads the day-to-day operation and ongoing development of Raffles Club. The role is accountable for driving positive change, elevating service standards and creating distinctive experiences across the Club’s key offerings, including breakfast, afternoon tea and aperitivo. Working closely with Rooms, Food and Beverage, Culinary and other hotel teams, the Manager ensures that each guest touchpoint feels thoughtful, personal and consistently delivered, while maintaining engaged teams and sound commercial performance.\nKey Responsibilities\nService, Guest Experience and Operations\nLead the Club during operating hours and ensure the team delivers warm, personalised and discreet service from welcome through farewell.\nSet clear service expectations and maintain consistent standards across all Raffles Club touchpoints and offerings.\nShape and deliver distinctive guest experiences for breakfast, afternoon tea and aperitivo, coordinating menus, presentation and service with Food and Beverage and Culinary teams.\nMeet and engage with guests, recognise repeat visitors, maintain accurate guest preferences and history, and respond promptly to individual needs and special requests.\nMonitor guest feedback and comment cards, resolve complaints with care, and follow up on corrective actions to prevent recurrence.\nCoordinate welcome letters, amenities and other guest arrangements, ensuring requests and requisitions are completed accurately and on time.\nPromote the hotel’s facilities and experiences where relevant, and collaborate with other departments to support a seamless guest journey.\nMaintain the full range of services offered at Raffles Club and ensure the lounge is presented and operated to the expected standard.\nDemonstrated a hands on experience overseeing food and beverage service, ideally in a luxury hotel lounge, club or comparable operation\nMonitor food quality, beverage standards, buffet and table presentation, service timing and product availability, addressing issues with the relevant teams\nOversee food and beverage service across breakfast, afternoon tea and aperitivo, coordinating with Culinary and Food and Beverage teams on menus, beverage selection, presentation, service sequence and seasonal changes\nStock check and inventory management\nCalculate and review food and beverage costs for each service period, monitor spend against budget and actual covers, and investigate variances\nManage day to day operating expenses and take action to keep expenditure within budget while protecting food quality and the guest experience\nChange, Service Improvement and Experience Development\nTake ownership of the continued development of Raffles Club, identifying opportunities to improve service, operations and the overall guest journey.\nTranslate ideas and guest insights into practical action plans, lead implementation with the relevant teams, and review the results.\nUse guest feedback, operational observations and performance measures to identify gaps, address recurring issues and sustain improvements.\nEncourage a culture of initiative, attention to detail and continuous improvement, helping the team understand the purpose behind changes.\nTeam Leadership and Development\nLead, coach and develop the Raffles Club team, building confidence, accountability and strong team cohesion.\nWork with the Director of Rooms and People and Culture to plan staffing needs, support recruitment and prepare structured induction for new colleagues.\nIdentify training needs and deliver or coordinate training that supports service standards, guest recognition and operational consistency.\nPrepare effective duty and vacation schedules, taking account of occupancy forecasts, group movements and operational requirements.\nConduct regular team briefings and meetings, probation reviews and performance appraisals; provide timely feedback and address conduct or performance concerns in line with company guidelines.\nMonitor the appearance, discipline and performance of colleagues under direct supervision.\nFinancial, Administrative and Strategic Management\nWork with the Director of Rooms to prepare and manage the departmental budget, monitor costs and take corrective action where needed.\nControl inventory, amenities and operating supplies; complete requisitions in a timely manner and maintain appropriate records.\nReview operating results and relevant performance measures, identifying opportunities to improve productivity, value and guest satisfaction.\nOrganise the operation in line with occupancy forecasts and hotel priorities, and undertake related duties or special projects as assigned.\nHealth, Safety and Compliance\nFollow the hotel’s health, safety and security policies and procedures, and ensure direct reports do the same.\nMaintain a clean, safe and well-presented lounge and promptly report maintenance or safety concerns.\n Personal Attributes\nCalm, composed and effective under pressure.\nA confident decision-maker with strong problem-solving skills.\nA natural leader who can coach colleagues and build team cohesion.\nGuest-focused, with excellent interpersonal and communication skills.\nOrganised, detail-oriented and able to manage competing priorities.\nProactive and adaptable, with the confidence to lead change and follow through.\nQualifications and Experience\nDegree or equivalent qualification in tourism, hospitality or hotel management.\nAt least five years of relevant experience, including a minimum of three years in a management role.\nDemonstrated ability to manage budgets, control costs and monitor performance measures.\nFluent in English; knowledge of an additional language is an advantage.\nStrong knowledge of Micros and Microsoft Office; Opera Cloud experience is an advantage.\n Employee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.\nOur Values\nRespect:\nWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence:\nWe make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging:\nWe celebrate our differences. We support each other and we always stand together.\nEmpowerment:\nWe have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity:\nWe build trust through mutual respect and being authentic.\nDiversity & Inclusion\nRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.\nAbout the Application Process:\nAt Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.","description_format":"text","description_chars":8674,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T12:14:01Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.589,"p_room":0.9,"age_days":10,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-raffles-club-operations-experience-manager","json_url":"https://alion.io/job/accor-raffles-club-operations-experience-manager.json","meta":{"generated_at":"2026-11-02T13:58:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-raffles-club-operations-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-raffles-club-operations-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-raffles-club-operations-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-raffles-club-operations-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-raffles-club-operations-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3081296}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3081296},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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