{"id":3881200,"url":"https://alion.io/job/accor-reception-team-leader-2","title":"Reception Team Leader","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T15:17:35Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T17:42:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.\nThis position is for a Reception Team leader will welcomes the guests and provides support to all Front Office department as well as working closely and helping all hotel departments.\nThis 4-stars hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.\nDo not miss this exciting opportunity and apply today to be part of this amazing team and be our Reception Team Leader !\nPlease only apply if you have the right to work in UK!\nPROFILE / PERSONALITY\nProvide a friendly and personalised welcome for our guests\nOffer an attentive and personalised service\nHandle any comments made by guests and ensure follow-up\nConvey the image of the brand and the hotel\nOVERVIEW OF DUTIES FOR RECEPTION TEAM LEADER\nHandle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner\nGreet, check-in, respond to requests and settle accounts while providing exceptional service\nTake initiative to add a personalized experience\nProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling\nFront Office operations including nights\nWelcomes guests as soon as they arrive with care and attention, with a personalised approach \nHandle guest correspondences on telephone, emails, fax, face to face and ensure prompt follow-ups\nManage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival times\nTo ensure that payments handling procedures are followed as per the company policy \nHandle overbooking/out bookings to maximise occupancy \nBe ready to assist at any stage of the guests stay, from welcome to farewell\nPromoting company’s ALL loyalty programme\nProvide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.\nAssist in effectively running the front office operations with a hands-on approach.\nHelp guests and create positive experiences.\nAre confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.\nMaintain strong working relationships and communicate with all departments.\nWork duty manager shifts as and when required\nWork Experience\nFlexible with working hours is essential\nGood interpersonal skills, guest oriented and service minded\nPositive with a can-do attitude\nGood presentation and confident speaking skills\nWorking knowledge of Microsoft Office , Opera \nGood listening skills and ability to anticipate\nWell organised\nTeam Spirit\nInnovative\nSales oriented\nPrevious experience in the hotel as Reception Team Member / Supervisor \nBenefits\nWorking with a fabulous team that are at the heart of the hotel\nFree meals on duty and uniforms provided\nAccor F&B Discount at any Accor Hotel Worldwide\nAccor Friends and Family Rates\nAccor Development Program\nCycle to work scheme\nDouble paid Bank Holiday\nCompetitive Salary\nContact: GEORGE FRATILOIU\n Reception Team Leader - Novotel Birmingham Centre\nWe are looking for a motivated, enthusiastic and customer-focused Reception Team Leader to join our Front Office team at Novotel Birmingham Centre.\nIn this role, you will support the day-to-day operation of Reception, lead and motivate the team, and ensure every guest receives a warm welcome and an excellent experience. You will oversee daily front office activities, support team training and development, handle guest enquiries and complaints professionally, and ensure hotel standards and procedures are consistently maintained.\nThe ideal candidate will have previous Front Office or Reception experience within hospitality, strong communication and leadership skills, a positive attitude and the ability to lead by example in a busy hotel environment.\n Key responsibilities include:\nSupervising and supporting the Reception team during daily operations.\n\nEnsuring smooth check-in and check-out procedures.\n\nDelivering excellent guest service and handling guest feedback.\n\nTraining, coaching and motivating team members.\n\nSupporting upselling, ALL loyalty enrolments and hotel revenue targets.\n\nEnsuring accurate billing, cash handling and adherence to hotel procedures.\n\nWorking closely with other departments to ensure a seamless guest experience.\n\n If you are passionate about hospitality, enjoy leading people and are ready to take the next step in your career, we would love to hear from you!","description_format":"text","description_chars":4510,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T18:10:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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