{"id":3394508,"url":"https://alion.io/job/accor-receptionist-0-hours-contract","title":"Receptionist 0 hours contract","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochdale, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T08:25:32Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T10:09:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The 4-star Mercure Manchester Norton Grange Hotel and Spa is set in tranquil countryside and its own landscaped grounds. Situated 8 miles from the city centre, this Manchester hotel has 81 contemporary guest rooms, each with wireless internet and satellite TV. The dining options include the elegant Grange Restaurant, or the less formal Pickwick Bistro. The hotel has a spa facility, with an indoor heated pool, fitness room and massage treatments. The function rooms welcome up to 220 guests.\n Connecting you with your role:\nEnsure all Front Desk tasks are completed in a timely manner.\nEnsure all brand standards are being followed.\nMonitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to relevant departments.\nEnsure optimum occupancy and average rate for the purpose of maximizing revenues.\nReport any faults or issues guests have risen to the relevant departments and to the Duty Manager.\nResolve any guest enquiries and exceed expectations to build returning guest clientele.\nBe fully conversant with all Front Office departmental procedures.\nMonitor front desk activities with regards to correct billing of revenues, cash control, float balances and credit balances of guests in-house in compliance with hotel policy.\nOverview guest journey from the point of arrival to departure, ensure proper hand over and information is given to the Front Office team.\nWorking Weekends is Mandatory\nKEY RESPONSIBILITIES\nBeing familiar with all the applications, which contribute to a good execution of the shift such as Opera PMS (Training will be provided)\nManage room allocations and guests’ requests in cooperation with Housekeeping department.\nBeing able to execute daily operations such as check in, check out and billing.\nSuccessfully conduct tasks according to checklists.\nRegularly review room availability situations together with Housekeeping.\nRecord and hand over lost property to Housekeeping.\nBe familiar with hotels guest key systems and procedures.\nBe familiar with booking systems and guest loyalty schemes.\nRespond and Action all emails.\nBe Knowledgeable:\nKnowledge of overall hotel operations is essential for this role.\nKnowledge of the property, its configuration to understand room allocations.\nKnowledge of room types and room rates (training will be provided).\nBe familiar with Fire, Emergency and Bomb threat evacuation procedures and serve as the liaison point in case of emergencies along with Duty Manager (training will be provided).\nBe informed of all relevant matters at all times enabling them to take correct action where necessary.\nEnsure new SOPs, standards and processes are communicated and followed through on a daily basis.\nCustomer Contact:\nBe familiar with all in-house VIP’s, regular and long stay guests.\nHandle guest comments, complaints, requests or inquiries, by assuring appropriate action is taken or delegate until guest satisfaction has been met and exceeded, promptly.\nCreate and maintain a personal and respectful rapport with regular guests.\nEnsure guest privacy and security, respecting confidential information.\nEnsure service value and exceed guest experiences.\nWorking with others:\nWork as a strong and committed team member and colleague.\nParticipate and support managers, supervisors and associates providing feedback as needed.\nEstablish and maintain open, collaborative relationships within the team.\nEnsure that the highest standards of personal hygiene are maintained.\nManagement:\nAttend training as required.\nBe on duty as scheduled.\nEnsure professional working relationship with all departments of the hotel as main contact person for the daily operation of the Front Office department.\nLiaise with maintenance and housekeeping on all matters that may concern them.\nQuality Awareness:\nEnsure that guests receive prompt cordial attention.\nEnsure to be groomed as specified.\nBe fully aware of all functions taking place in the hotel at any given time while on duty.\nExperience:\nReception (1 Year Preffered)\nOpera PMS (1 Year Preffered)\nJob Types: Full-time, Contract, Permanent\nWork Location: In person\n Our commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":4279,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-28T11:48:25Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}