{"id":2856345,"url":"https://alion.io/job/accor-receptionist-3","title":"Receptionist","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bridgwater, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":27913,"currency":"GBP","period":"year","gross":null,"usd_annual":37207},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T12:00:29Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T22:51:34Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Located in the heart of Bridgwater town centre, the Mercure Bridgwater Hotel is a stylish 4-star hotel featuring 119 bedrooms and the renowned Marco Pierre White Steakhouse Bar & Grill.\nWe pride ourselves on delivering a welcoming and memorable experience for every guest. We are now looking for a friendly, enthusiastic and customer-focused Hotel Receptionist to join our Front of House team and help make every stay special.\n The Role - Be the Face of Mercure\nFirst impressions matter, and as our Hotel Receptionist, you'll play a key role in creating them. You'll be the friendly face that welcomes our guests, the helpful voice that answers their questions, and the person who helps ensure their visit runs smoothly from arrival to departure.\nIf you enjoy meeting new people, take pride in delivering excellent customer service and thrive in a busy, people-focused environment, we'd love to hear from you!\nPrevious customer service experience is essential, but previous hotel experience is not required.\nWe'll provide full reception training, giving you the knowledge and confidence to succeed in the role.\nWhat You'll Be Doing\nWelcoming our guests: Creating a warm, professional and memorable first impression for everyone who walks through our doors.\nManaging arrivals and departures: Checking guests in and out efficiently while ensuring a smooth and enjoyable experience.\nHandling reservations: Making hotel and restaurant bookings and assisting guests with their enquiries.\nProcessing payments: Taking payments accurately and following the correct billing procedures.\nDelivering exceptional service: Responding to guest requests, resolving queries and going the extra mile to exceed expectations.\nSupporting the team: Working closely with colleagues across the hotel to ensure our guests receive the best possible service.\nRepresenting Mercure: Being a positive ambassador for our hotel and helping create an atmosphere that makes guests want to return.\n\nWhat We're Looking For\nA genuine passion for customer service and making people feel welcome.\nA friendly, approachable and professional manner.\nGood communication skills and a positive, can-do attitude.\nStrong attention to detail and the ability to stay organised in a busy environment.\nConfidence when handling payments, guest enquiries and multiple tasks.\nA reliable team player who is happy to support colleagues when needed.\nFlexibility to work a mixture of early and late shifts, including weekdays, weekends and public holidays.\n\nShift patterns:\nEarly: 6:00am - 2:30pm\nLate: 2:00pm - 10:30pm\n\nWhat's In It for You?\nWe believe in rewarding our team and creating opportunities to enjoy the benefits of working in hospitality.\n Competitive salary: £27,913 per year (£13.42 per hour), based on a 40-hour working week.\nOpportunity to progress within the company.\nPaid overtime.\nTips and service charge: An additional share of tips and service charge.\nFree hotel stays: Up to 4 free nights at Accor hotels across UK for every year of employment.\nWorldwide hotel discounts: Enjoy discounted stays at Accor hotels around the world. Access to discounted rates across Legacy Hotels.\nRestaurant savings: 15% off your final bill at Accor restaurants and bars.\nMarco Pierre White dining: Enjoy 50% off at MPW restaurants.\nExclusive employee discounts: Access to a discount platform offering savings across hundreds of major brands, including supermarkets, fashion and high-street retailers, days out, holidays, staycations, restaurants and takeaways.\n\nReady to Join Our Team?\nIf you're passionate about people, enjoy creating positive experiences and want to be part of a welcoming hotel team, we'd love to hear from you.","description_format":"text","description_chars":3678,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T14:53:56Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.682,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":37207,"is_top_pay":false},"html_url":"https://alion.io/job/accor-receptionist-3","json_url":"https://alion.io/job/accor-receptionist-3.json","meta":{"generated_at":"2026-10-26T23:00:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-receptionist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-receptionist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-receptionist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-receptionist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-receptionist-3"}]}