{"id":3574168,"url":"https://alion.io/job/accor-receptionist-contract-for-24-hours","title":"Receptionist - contract for 24-hours","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T16:25:50Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-03T18:47:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. The hotel has been awarded and become an AA 4 Star Hotel. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.\nJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Receptionist\nPlease only apply if you have a year of experience in a Hotel on Reception. We do not have any opportunities for sponsorship, so please only apply if you have unrestricted right to work in the United Kingdom.\nFirst impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.\nWe need people like you. Reliable people who speak with a smile and deliver a warm welcome. At The Mercure Newcastle George Washington Hotel, we respect our staff for what they are: individuals and team players whose skills make us one of the world’s top companies. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right.\nYou’ll be the public face of the hotel - and your public will expect you to be an expert in many areas. You’ll have good knowledge of our facilities and services, understand billing and messaging, even advise on local tourist attractions.\nWhat is in it for you:\nIn return we will give you free meals on duty, access to a pension scheme, lunch at work included when on shift, free uniform and hotel discounts worldwide.\nShifts are 6:45 AM to 3:15 PM or 2:45 PM to 11:15 PM and you will be required to do a mixture of both. One in four weekends are guaranteed to be off work.\nEmployee benefit card offering discounted rates at Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21\nCompany pension\nFree on site parking\nSwim and Gym membership on premises\nWhat you will be doing:\nTo be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.\nTo provide professional, friendly and efficient Reception service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction.\nTo maintain standards of hospitality as laid down by hotel and company policies and procedure.\nTo welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.\nEnsure the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor immediately.\nTo operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.\nTo monitor all guest accounts and to make sure all charges posted are correct with supporting documentation.\nTo take reservations and event bookings according to company standard during periods when the Reservations and Sales Office is unmanned or busy, ensuring all necessary information is completed and recorded accurately.\nTo upsell all hotel facilities within the hotel to guests. There are incentives for each upsell and revenue generation.\nTo ensure the security of guest valuables, departmental keys and floats. This to include ensuring company procedures are strictly adhered to at all times.\nTo deal with guest enquiries, either by email, telephone, letter or face to face.\n Your experience and skills include:\nService focused personality is essential\nYou must have at least one years experience working front of house in a hotel, ideally on reception.\n\nYou must have a good general education and excellent customer service skills.\n\n Experience is an asset\nPrior experience working with Opera or a related system\nFluency in English additional languages are a plus\nYour team and working environment:\nThe Mercure Newcastle George Washington Hotel Golf & Spa is an Accor franchised property owned and operated by George Washington Golf & Country Club Limited\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":5001,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-31T19:35:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}