{"id":2457504,"url":"https://alion.io/job/accor-reservation-agent-13","title":"Reservation Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lusail, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":26000,"period":"year","method":null,"sample_n":3501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T16:07:43Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T03:41:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rixos Premium Qetaifan Island North stands as a premier luxury destination on the dynamic, man-made Qetaifan Island off the coast of Lusail, Doha. Operating under the renowned Accor umbrella, this five-star resort seamlessly blends high-end hospitality with adrenaline-pumping entertainment, making it one of Qatar’s most sought-after lifestyle and leisure hubs.\n Join our team as a Reservation Agent in Lusail, Qatar, where you'll be the first point of contact in creating an exceptional guest experience. As a Reservation Agent, you are instrumental in setting the tone for our guests' stay by providing warm, professional, and efficient service from the moment they reach out to us. You will combine your passion for hospitality with your organizational skills to manage reservations, maximize revenue opportunities, and ensure every guest feels valued and welcomed.\nDeliver consistently exceptional, friendly, and engaging service to all reservation inquiries via phone, email, and online channels\nProcess room reservation requests accurately and efficiently, entering guest information and rooming lists into the Property Management System (PMS)\nMaximize revenue potential through strategic upselling of room categories, packages, and property amenities while maintaining guest satisfaction\nProvide comprehensive information about property facilities, services, and local attractions to assist guests with their stay planning\nAddress special requests and guest preferences with empathy and creativity, ensuring personalized experiences\nMaintain accurate and up-to-date guest information across all distribution channels and reservation systems\nAnalyze booking patterns and market trends to support revenue optimization strategies\nCollaborate with front office, housekeeping, and management teams to ensure seamless guest transitions and operational efficiency\nRespond promptly to guest inquiries and concerns, demonstrating problem-solving skills and a commitment to guest satisfaction\nUpdate and manage reservation systems in real-time, ensuring data integrity and preventing overbooking\nDevelop knowledge of regional and local market dynamics, competitors, and destination events to provide informed recommendations\n **Required Skills and Experience:**\nProficiency with Property Management Systems (PMS) and Revenue Management Systems (RMS)\nStrong knowledge of hotel reservation systems and multiple distribution channels\nExcellent verbal and written communication skills in English\nDemonstrated customer service excellence with a guest-focused mindset\nProven ability to multitask and manage multiple reservations simultaneously\nStrong attention to detail and accuracy in data entry\nSolid understanding of hotel operations and reservation procedures\nAbility to work flexibly, including potential shift work and weekend availability\nProblem-solving skills with the ability to handle guest requests and concerns professionally\nSales and upselling ability with a goal-oriented approach\n**Preferred Skills and Experience:**\nPrevious experience as a Reservation Agent or in a similar hospitality role\nFamiliarity with regional and local market dynamics in the Middle East\nKnowledge of local competitors and destination events in Qatar\nExperience with multiple reservation platforms and booking channels\nMultilingual capabilities (Arabic language skills are a plus)\nHospitality or customer service certification or training\nExperience in a luxury or upscale hotel environment\nFamiliarity with revenue management principles and practices","description_format":"text","description_chars":3537,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-13T16:27:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservation-agent-13","json_url":"https://alion.io/job/accor-reservation-agent-13.json","meta":{"generated_at":"2026-10-15T04:35:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservation-agent-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservation-agent-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservation-agent-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservation-agent-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservation-agent-13"}]}