{"id":4064887,"url":"https://alion.io/job/accor-reservation-agent-23","title":"Reservation Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baghdad, Iraq"],"countries":["IQ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-18T07:29:26Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-11T13:27:55Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Reservation Agent\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.\nDo what you love; care for the world; dare to challenge the status quo! #BELIMITLESS\nWhat is in it for you?\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies and the opportunity to earn qualifications while you work\nOpportunity to develop your talent and grow within your property and across the world\nAbility to make a difference in the local community through our Corporate Social Responsibility activities.\n What you will be doing:\nAnswer inquiries of room rates, outlets and room locations.\nTo be totally familiar with all aspects of the reservation systems\nHandle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation\nPost advance deposits and keep accurate records of deposits\nProcess rooming lists and group blocks and indicate special requests and billing procedures\nFile and process reservations correspondence, make certain all files are current and in order.\nHave knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.\nAbide by the hotels policies and procedures\nBe familiar with changes in the rates and group enquiries\nTo be aware of inventory management and keep a constant check on the room types available throughout the day\nTo have an understanding of departmental goals and projections for average rate and occupancy\nAnswer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).\nAssign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.\n Qualifications\nDiploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.\nMinimum 1-2 years of experience in hotel reservations, front office, or a similar hospitality role.\nGood knowledge of hotel reservation procedures, room types, rates, packages, and availability.\nProficiency in hotel reservation systems and Microsoft Office applications.\nStrong communication and interpersonal skills, with a professional and courteous manner.\nGood command of written and spoken English; additional languages are an advantage.\nStrong attention to detail and accuracy when handling reservations and guest information.\nAbility to handle guest inquiries, requests, modifications, and cancellations efficiently.\nStrong organizational and time-management skills, with the ability to prioritize multiple tasks.\nAbility to work under pressure and maintain a high level of customer service.\nGood problem-solving skills and the ability to resolve guest concerns professionally.\nFlexible to work shifts, weekends, and public holidays as required.\n Our commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":3479,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-11T10:46:02Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.421,"p_room":0.28,"age_days":85,"expected_fill_days":26,"reasons":["conf:5","win:tail","crowd:junior,brand"],"computed_at":"2026-11-11T18:38:21Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservation-agent-23","json_url":"https://alion.io/job/accor-reservation-agent-23.json","meta":{"generated_at":"2026-11-11T18:38:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35891,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservation-agent-23"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservation-agent-23"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservation-agent-23"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservation-agent-23\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservation-agent-23"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4064887}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4064887},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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