{"id":2421021,"url":"https://alion.io/job/accor-reservation-manager-4","title":"Reservation Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luang Prabang, Laos"],"countries":["LA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-08-25T10:12:04Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-11-11T06:07:07Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Pullman Luang Prabang\nHotels combining lifestyle and design, for business and leisure\nSituated 10 minutes from downtown Luang Prabang in a charming mountain setting, the newly opened Pullman Luang Prabang sprawls over 16 hectares of landscaped gardens. It is the nearest resort to Kuang Si Waterfalls and Bear Rescue Centre.\nPullman Luang Prabang is the biggest resort in Luang Prabang with 123 spacious rooms. Each room features lofty vaulted ceilings and streamlined design, complimentary wi-fi, and a furnished balcony that looks out onto views of rice paddy fields. Pullman Luang Prabang features a vast lakefront all-day dining restaurant, lobby lounge and cool pool bar that serves a mix of international and local dishes with ingredients sourced from the resort's own organic farm.\n Primary Responsibilities \nORGANIZE AND ASSISTING IN THE DAILY FRONT OFFICE OPERATIONS INCLUDEDRECEPTION,CONCEIRGEAND WELCOMER S\nSupports the Front Office Manager in building an environment where all teams Feel Valued, bringing them the support they need, and to anticipate these needs through effective team relations.\nTo deal with guests when they are looking for a member of the management in any situations be occurred and ensure that will use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction while respecting the hotel policies, management’s vision, as well as the security and comfort of all individuals. All these situations must be duly recorded in the Duty Manager Logbook.\nTo contact with the Front Office Manager to report any guest comment, or priority and to ensure a good co-ordination and quick communication on both sides.\nTo spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in engaging with guests.\nTo ensure that a pertinent Priority & Solution logbook is maintained, updated and to check the traces / handover notes from the different sections of the Front Office to ensure that clear, constant and updated communication lines are kept within all teams.\nFormally meet with the Front Office Manager every end of shift during a “debriefing” to make a point on the daily activity and pending matters. To be involved in the projects and missions engaged by the Front Office Manager, providing opinions and ideas, constantly attempting to improve the quality of the Welcome and anticipating solutions for the Front Office operations. S/he will, with and without the Front Office Manager, do some controls to ensure their proper understanding and follow-up.\nTo report quickly any discipline problem to the Front Office Manager and must be fair in any disciplinary action required during their absence.\n Diploma or Degree preferably in hospitality or related field\n5 years in industry experience, minimum 2 years as team leader in Front office, minimum 1 year as Duty Manager\nExperience in similar size/style of hotel 3*, 4*, 5*, 6* resort/business\nPMS knowledge: Opera or FOLS (or local equivalent)\nInvolvement in reservations and understanding of Revenue Management processes\nFamiliar with LCAH processes or loyalty programmes\nHow to manage guest experience, understands and can use reporting RPS, etc.\n https://www.pullman-luangprabang.com/","description_format":"text","description_chars":3229,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-13T05:03:54Z"},{"event":"close","at":"2026-10-14T16:53:32Z"},{"event":"reopen","at":"2026-10-14T20:15:10Z"},{"event":"close","at":"2026-10-15T03:41:23Z"},{"event":"restore","at":"2026-10-16T09:07:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.309,"p_room":0.28,"age_days":77,"expected_fill_days":26,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservation-manager-4","json_url":"https://alion.io/job/accor-reservation-manager-4.json","meta":{"generated_at":"2026-11-11T08:55:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservation-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservation-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservation-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservation-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservation-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2421021}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2421021},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}