{"id":2813204,"url":"https://alion.io/job/accor-reservation-manager-fairmont-agra","title":"Reservation Manager - Fairmont Agra","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Agra, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":444},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T07:30:23Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-25T20:41:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n The Reservations Manager is responsible for managing the hotel's reservation operations, optimizing room inventory, maximizing revenue opportunities, and ensuring accurate and efficient handling of guest bookings. The role focuses on leading the reservations team, maintaining high service standards, coordinating with Sales and Revenue Management teams, and ensuring seamless guest booking experiences.\nKey Responsibilities:\nOversee daily operations of the Reservations Department and ensure smooth functioning.\nManage individual, group, corporate, and online reservations efficiently.\nEnsure accurate processing of reservations, cancellations, amendments, and special requests.\nMonitor reservation accuracy, room availability, and booking controls.\nEnsure all reservations are handled according to hotel policies and brand standards.\nMaintain high standards of guest communication and service.\nLead, mentor, and supervise the reservations team, providing coaching and performance feedback to ensure excellence.\nCollaborate with Revenue Management and Sales teams to optimize room rates, occupancy levels, and revenue generation.\nManage reservation system operations, including system updates, data integrity, and technology troubleshooting.\nDevelop and implement training programs for reservations staff to enhance product knowledge and service delivery.\nGenerate and analyze reservation reports, occupancy metrics, and booking trends to inform strategic decisions.\nHandle complex guest inquiries, complaints, and special requests with professionalism and resolution-focused approach.\nCoordinate with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.\nBachelor’s degree or Diploma in Hotel Management, Hospitality, Business Administration, or related field.\nMinimum 4-7 years of experience in hotel reservations, preferably with a reputed hotel brand.\nPrevious experience managing a reservations team preferred.\nStrong knowledge of PMS, CRS, channel managers, and OTA platforms.\nUnderstanding of room inventory management and revenue optimization.\nExcellent communication, organizational, and problem-solving skills.\nStrong attention to detail and ability to manage multiple priorit\n WHAT IS IN IT FOR YOU:\nCome As You Are\nWork With Purpose\nGrow, Learn and Enjoy\nExplore Limitless Possibilities","description_format":"text","description_chars":2958,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T10:53:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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