{"id":2575562,"url":"https://alion.io/job/accor-reservations-agent-13","title":"Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":75},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T23:22:14Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:53:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join the Front Office team at Novotel Cairns Oasis Resort, a relaxed tropical retreat in the heart of Cairns. Surrounded by lush gardens and a lagoon-style pool, our resort offers a welcoming escape for families, leisure travellers and groups exploring Tropical North Queensland.\nAt Novotel, we focus on friendly genuine service and creating seamless guest experiences in a vibrant resort environment. As part of the global Accor network, you will have access to training and development opportunities along with the support of a world-leading hospitality brand.\nLocated just minutes from the Cairns waterfront, the resort combines comfortable accommodation, relaxed dining and a lively atmosphere where teamwork and service excellence come together.\nIf you are looking for a step up in your career, with the opportunity to develop into duty management shifts, this is the pathway for you.\n We are seeking a Casual Reservations Agent to join our Reservations team and help create seamless booking experiences for our guests from the very first interaction.\nIn this role, you’ll be the friendly and knowledgeable voice of Novotel Cairns Oasis Resort, assisting guests with their accommodation enquiries, converting opportunities into bookings, and ensuring every reservation is handled with care and attention to detail.\nWorking across a flexible casual roster throughout the week, this role is ideal for an experienced hospitality professional who enjoys connecting with guests, delivering personalised service, and being part of a welcoming resort environment in the heart of Cairns.\nWhat You’ll Do\nManage incoming reservation enquiries via phone and email with professionalism and warmth\nConvert enquiries into confirmed bookings through effective communication and sales techniques\nProvide accurate information on accommodation, resort facilities, packages, and experiences\nIdentify opportunities to upsell and enhance the guest stay\nMaintain accurate guest details, reservations, and booking information\nAssist guests with queries and provide solutions that create positive outcomes\nMonitor availability, rates, and booking opportunities to support revenue performance\nWork collaboratively with Front Office, Sales, and wider hotel teams to deliver a seamless guest journey\n Previous experience in hotel reservations or a similar hospitality role\nStrong understanding of guest service and the accommodation booking process\nExperience using Opera Cloud (advantageous)\nConfident communication skills with a genuine passion for connecting with guests\nStrong attention to detail and the ability to manage multiple priorities\nA proactive approach with the ability to identify sales opportunities\nAbility to work independently while contributing positively within a team environment\nFlexibility to work casual shifts across the week, including weekends and public holidays as required\n Why work for Accor?\nAccor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.\nBenefits Your Way\nAccess to global accommodation and F&B discounts\n#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.\nRecognition of service anniversaries and Accor Tenure Milestones.\nOur Commitment to Diversity & Inclusion.\nWe are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.","description_format":"text","description_chars":3629,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T23:59:35Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservations-agent-13","json_url":"https://alion.io/job/accor-reservations-agent-13.json","meta":{"generated_at":"2026-10-15T21:08:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-agent-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-agent-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-agent-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-agent-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-agent-13"}]}