{"id":3698691,"url":"https://alion.io/job/accor-reservations-agent-15","title":"Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":45,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knutsford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T16:00:26Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T23:42:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location: On-site in Knutsford, Cheshire, North-West England (not remote)\nFairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.\nYour purpose will be:\nTo create a seamless, elegant, and personalised booking experience that reflects the sophistication of Fairmont Cheshire, The Mere. The Reservations Agent serves as the first point of contact for many guests, ensuring every enquiry is handled with warmth, precision, and a deep understanding of Fairmont’s luxury standards. Through expert product knowledge, attentive communication, and meticulous accuracy, this role transforms enquiries into memorable stays.\n Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury-aligned service\nConvert enquiries into confirmed bookings through personalised recommendations and confident product knowledge\nMaintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly\nCoordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction\nManage room allocations and special requests with attention to detail and operational awareness\nSupport VIP and special-attention bookings, ensuring bespoke arrangements and flawless communication\nProcess payments, deposits, and billing information in line with Fairmont and UK financial procedures\nRespond to guest queries regarding rates, packages, availability, and hotel facilities\nPromote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages\nEnsure accuracy of all reservations data within the PMS and booking systems\nAssist with group reservations, events blocks, and corporate bookings as required\nSupport service recovery by resolving booking issues with discretion and confidence\nParticipate in daily briefings to stay informed on occupancy, promotions, and operational priorities\nUphold Fairmont grooming, communication, and service standards at all times\nContribute to a positive, collaborative, and guest-focused environment within the Reservations and Front Office teams\nPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.\n 1 year of experience in reservations, Front Office, call centre, or guest-facing luxury hospitality roles\nStrong communication and telephone etiquette with a polished, professional presence\nExperience with hotel systems such as Opera Cloud PMS or similar (training can be provided)\nExcellent organisational skills and meticulous attention to detail\nConfidence handling payments and guest data in line with GDPR and financial procedures\nUnderstanding of UK hospitality standards and luxury service expectations\nAbility to multitask in a fast-paced, high-volume reservations environment\nAdditional languages advantageous for an international clientele\nA passion for luxury hospitality and creating memorable guest experiences\n What is in it for you?\nExclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discount\nFairmont, Raffles, and Accor Hotels (friends and family rates are included)\nDiscount on food and beverage in on-site restaurants \n\nColleague restaurant\nBeing part of The Mere Team - our culture is unique!\nYou will benefit from training and development opportunities\nCompetitive salary and benefits including pension\n28 days of holiday including public holidays\n1-5 days service award based on length of service\nSpecial rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide\nAnd last but not least you will get to work with a team of EXTRAORDINARY people","description_format":"text","description_chars":4366,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-03T18:47:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-04T06:27:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservations-agent-15","json_url":"https://alion.io/job/accor-reservations-agent-15.json","meta":{"generated_at":"2026-11-05T01:42:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-agent-15"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-agent-15"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-agent-15"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-agent-15\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-agent-15"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3698691}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3698691},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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