{"id":4071148,"url":"https://alion.io/job/accor-reservations-agent-20","title":"Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T07:32:52Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:27:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Have a thorough knowledge of the entire hotel services and facilities\nAnswer inquiries of room rates, outlets and room locations.\nTo be totally familiar with all aspects of the reservation systems\nHandle all reservation requests using good listening and communication skills to secure\ninformation necessary to complete a reservation\nPost advance deposits and keep accurate records of deposits.\nProcess rooming lists and group blocks and indicate special requests and billing procedures\nFile and process reservations correspondence, make certain all files are current and in order.\nHave knowledge of Front desk, Sales and Accounts departments and how they relate to the\nReservations department.\nAbide by the hotels policies and procedures\nBe familiar with changes in the rates and group enquiries\nComplete daily shift task list and aid others\nTo be aware of inventory management and keep a constant check on the room types available\nthroughout the day\nTo have an understanding of departmental goals and projections for average rate and occupancy\nAccommodate and document special requests in an accurate and efficient manner.\nDetermine the most appropriate room type to meet guest requirements and maximize room rate.\nExplain guarantee and cancellation policies to callers.\nDescribe room accommodations and benefit feature sale amenities to guests.\nUse sales techniques when assisting guests in making reservations, including personalizing calls,\nobtaining complete guest needs, suggesting alternate dates or directing guests to sister properties\non sold out days.\nAnswer guest questions about property facilities/services (e.g., hours of operation, room\navailability, restricted dates, rates and room types, packages, promotions, entertainment,\nrestaurants, special events).\nAssign confirmation/cancellation numbers and clearly relay this information to callers, giving them\nthe option of emailing and/or faxing these numbers.\nIdentify guest reservation needs by asking open-ended questions to obtain all necessary\ninformation\nFollow \"up selling\" techniques and sales strategies in order to maximize property revenue.\nIdentify repeat guests using appropriate codes\nAny other duties as may reasonably be requested by the management team including assistance\nfor large events or hotel functions.\nCarry out any other reasonable task (which may not be stated here) as requested.\nAssist in Task Force Teams for new openings.\n Minimum one year experience with the same position in a 4-5-star hotel\nHigh School graduate\nPrior experience working with Opera or a related system\nStrong interpersonal and problem-solving abilities\nFluency in English, additional languages is a plus\n What is in it for you:\nEmployee benefit card offering discounted rates at Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21","description_format":"text","description_chars":3597,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-11T13:27:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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