{"id":2397015,"url":"https://alion.io/job/accor-reservations-agent-8","title":"Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baie Sainte Anne, Seychelles"],"countries":["SC"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-21T08:30:58Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-20T06:10:06Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.\nOur hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.\n Position : Reservations Agent\nDepartment: Reservations\nReports to : Reservations Manager\n______________________________________________________________________\nPURPOSE OF POSITION\nTo answer and respond effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manners.\nKEY ROLES & RESPONSIBILITIES\nRespond to enquiries about hotel products and services by telephone, fax, email etc\nDetermine guest needs and quote the appropriate villa and rate as per requirements\nAssist guests with international calls and directory queries\nMonitor Bill call costs\nAdvise defects on switchboard equipment to Manager\nAccurate input of booking information into the OPERA Reservation System\nCommunicate / upsell activities for leisure, corporate & wholesaler’s guests\nUnderstand Group Bookings - including cut-off dates, blocking and booking policies\nUnderstand Revenue management strategies, sell levels and sell directed rates and apply these methods as per available hotel inventory\nHas full knowledge of hotel facilities and services to promote its products and services\nProcess amendments to reservations such as extensions, early departures, etc.\nCoordinate and communicate with all other departments to ensure a smooth operation\nMaintain knowledge of special rates/ offers/ promotions\nType a variety of documents such as cover letters, daily pickup reports\nFile and organize a variety of documents and maintain stationery and office supplies \nPerform duties and responsibilities in a confidential manner when applicable\nAdhere to the hotel’s occupational, health and safety policies\nReport any equipment failures/problems & repair requests to Maintenance Department\nTo participate in any training/development programs as recommended by Manager\nReconcile OTA’s Extranet with Opera\nStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations\nMaintain detailed knowledge of the Hotel’s fire, life and safety system\nPerform all the tasks asked by Reservations Manager or Revenue Manager\nEnsure LQA & Forbes standard are followed & aim to achieve the scores & goals set by Management\nTimely Reporting of any operational issues to Reservation Supervisor to escalate to Reservation manager\nEnsure data accuracy across all bookings and guest profiles\nHandle VIP, repeat guests, and special requests with care and full ownership\nCross-verify daily reservations across OTAs, GDS, direct channels, and contracted wholesale partners to ensure consistency and accuracy\nActively support upsell and overbooking strategies in coordination with Revenue\nAssist with daily, weekly, and monthly pickup and pace reporting\nMonitor booking trends and alert on unusual activity\nComply with GDPR and guest data privacy requirements\nSupport with group blocks, rooming lists, and cut-offs in Opera\nParticipate in upselling initiatives and cross-training as needed\nPERSONAL ATTRIBUTES\nWritten and verbal communication skills in English\nAble to develop rapport with colleagues and management staff\nAbility to work cohesively with co-workers as part of a team\nAbility to focus attention on guest needs, remaining calm and courteous at all times\nAbility to promote positive relations with all hotel guests and patrons\nAble to exercise good judgment with difficult guests\nUnderstanding and ability to work in a multi-cultural environment\n High School certificate\nDiploma from School for Tourism & Hotel Management is a plus\nMinimum 1 - 2 years experience preferably in guest services/tele-marketing/reservations.\nFamiliarity with OPERA Cloud PMS and OTA extranets\nExposure to revenue management practices and rate parity\nExperience in luxury or resort environments preferred","description_format":"text","description_chars":4669,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-12T22:39:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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