{"id":2397117,"url":"https://alion.io/job/accor-reservations-agent-9","title":"Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":226},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T12:46:07Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-13T05:05:51Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Raffles Hotels & Resorts\nThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.\nRaffles Dubai\nAn architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.\nAbout the Application Process:\nAt Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n We invite you to join the world of luxury hospitality at Raffles Dubai as our new Reservations Agent to deliver personalized and efficient reservations services to our guests, travel partners and other business sources, ensuring accurate and timely handling of reservations while maximizing conversion, upselling opportunities and revenue in line with Raffles Dubai standards and commercial strategies.\nThe Reservations Agent is responsible for creating a seamless and personalized booking experience that reflects the distinctive service philosophy and luxury standards of Raffles Dubai. This position reports to Reservations & Revenue Manager.\nRevenue & Pricing Strategy\nDemonstrate a strong understanding of hotel pricing principles, room categories, rate structures and revenue management strategies across relevant market segments.\nUnderstand and follow the hotel's pricing, availability, restrictions and selling strategies as directed by the Reservations & Revenue Management team.\nEnsure accurate application of rates, packages, promotions, restrictions and booking conditions.\nMonitor booking enquiries and identify opportunities to maximize room revenue through effective selling and upselling.\nEscalate exceptional rate, availability or booking requests to the Reservations & Revenue Manager as required.\nMaximize Revenue & Conversion\nConvert enquiries into confirmed reservations through personalized engagement, strong product knowledge and effective sales techniques.\nIdentify opportunities to upsell higher room and suite categories, packages and applicable hotel experiences.\nApply appropriate selling techniques while maintaining the integrity of the hotel's pricing and revenue strategy.\nContribute to achieving departmental targets for occupancy, ADR, room revenue and conversion.\nDeliver Bespoke Guest Experiences\nProvide highly personalized service, tailoring each interaction to meet the individual needs and expectations of Raffles Dubai guests.\nDemonstrate comprehensive knowledge of all room and suite categories, hotel facilities, dining venues, spa, experiences and services.\nIdentify guest preferences, special occasions, VIP requirements and special requests during the reservation process.\nProvide personalized recommendations and coordinate pre-arrival requests with the relevant hotel departments.\nEnsure every guest interaction reflects the distinctive Raffles service philosophy and luxury standards.\nEnsure Seamless Communication & Accuracy\nHandle all reservation-related emails, telephone calls and other enquiries with professionalism, accuracy and efficiency.\nCreate, modify and cancel reservations accurately in accordance with hotel procedures and booking conditions.\nMaintain meticulous accuracy in the PMS, ensuring correct guest information, room category, rate, market segmentation, source, payment details and special requests.\nEnsure all reservation information is properly documented and communicated to the relevant departments.\nMaintain confidentiality and security of guest and reservation information at all times.\nOptimize Sales & Relationship Management\nHandle reservations from individual travelers, corporate accounts, wholesalers, luxury travel agencies, Global Distribution System, Online Travel Agency and other approved distribution channels.\nIdentify and capitalize on opportunities to maximize direct and indirect booking conversion.\nMaintain strong knowledge of account-specific rates, inclusions, commissions, payment conditions and booking requirements.\nBuild positive relationships with guests, travel partners and internal stakeholders through professional and personalized communication.\nSupport the Reservations & Revenue Management team in identifying business opportunities and booking trends.\nUphold Brand Excellence & Quality Standards\nConsistently deliver service in accordance with Raffles brand standards and the hotel's luxury service expectations.\nMaintain a strong focus on achieving and exceeding the hotel's LQA (Leading Quality Assurance) targets and quality standards.\nDemonstrate exceptional telephone and written communication standards throughout every guest interaction.\nEnsure reservation handling reflects the highest standards of professionalism, accuracy, personalization and attention to detail.\nProactively identify opportunities to enhance the guest experience and exceed expectations.\nParticipate actively in LQA preparation, departmental training, coaching and continuous improvement initiatives.\nTake ownership of individual service performance and contribute to the department's overall LQA performance.\nEnsure all reservation procedures and guest interactions are conducted in line with the hotel's established quality standards.\nLeverage Advanced Systems & Technology\nDemonstrate full proficiency in Opera Cloud PMS, Resaweb and other relevant hotel reservations systems.\nMaintain accurate and timely updates in Opera Cloud PMS and Resaweb.\nDemonstrate strong knowledge of the hotel's telephone system and communication platforms to ensure seamless and professional communication.\nUtilize available systems and tools effectively to manage reservations, guest information, rates, availability and booking requirements.\nMaintain a high level of system knowledge and adapt to system enhancements, upgrades and new technology introduced by the hotel.\nSupport Strategic Initiatives\nAssist the Reservations & Revenue Management leadership with departmental projects, audits, reports and special initiatives.\nContribute to achieving departmental goals, including ALL - Accor Live Limitless loyalty programme enrolments and guest engagement metrics.\nParticipate actively in departmental training and knowledge-sharing initiatives.\n What will you bring to this role?\nQUALIFICATIONS\nDiploma or Degree in Hotel Management, Hospitality Management or a related field preferred.\nEquivalent relevant hospitality experience may be considered.\nWorking knowledge of Opera PMS, Resaweb and Microsoft Office.\nKnowledge of hotel reservations, distribution is an advantage.\nPERSONAL ATTRIBUTES\nExceptional attention to detail\nStrong commercial awareness and sales mindset\nGuest-focused and service-oriented approach\nExceptional communication and interpersonal skills\nProfessional and confident telephone manner\nStrong organizational and time-management skills\nMultitasking and prioritization abilities\nProblem-solving mindset\nAdaptability and agility\nPassion for luxury hospitality\nTeamwork and collaboration\nDiscretion and confidentiality\nEmbrace the Raffles brand promise and luxury in your role and in all your interactions. \nFoster an inclusive environment where every individual feels valued and respected \nEXPERIENCE\nMinimum 2 years of experience in Hotel Reservations, preferably within a luxury or five-star environment.\nPrevious experience handling luxury clientele, VIP guests and international travel partners is an advantage.\nStrong knowledge of hotel reservations procedures, room categories, rates, packages and booking conditions.\nPrevious UAE or GCC hospitality experience preferred.\nFluency in English is essential, additional languages are an advantage.\n Employee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.\nOur Values\nRespect:\nWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence:\nWe make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging:\nWe celebrate our differences. We support each other and we always stand together.\nEmpowerment:\nWe have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity:\nWe build trust through mutual respect and being authentic.\nDiversity & Inclusion\nRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.","description_format":"text","description_chars":9431,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-12T22:39:31Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.75,"age_days":25,"expected_fill_days":31,"reasons":["conf:0","win:late","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservations-agent-9","json_url":"https://alion.io/job/accor-reservations-agent-9.json","meta":{"generated_at":"2026-10-13T09:58:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-agent-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-agent-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-agent-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-agent-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-agent-9"}]}