{"id":3672380,"url":"https://alion.io/job/accor-reservations-agent-arabic-speaking","title":"Reservations Agent - Arabic Speaking","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T07:27:46Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T12:40:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Agent and build your career with us.\n Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust\nAnticipate guests' needs, including asking questions to better understand their needs and listening to guest preferences and acting on them whenever possible\nAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call\nHave a thorough knowledge of the entire hotel services and facilities and to be totally familiar with hotel reservation systems\nAnswer inquiries of room rates, outlets and room locations. Determine the most appropriate room type to meet guest requirements and maximize room rate\nProcess rooming lists and group blocks and indicate special requests and billing procedures\nPost advance deposits and keep accurate records of deposits.\nAccommodate and document special requests in an accurate and efficient manner.\nExplain guarantee and cancellation policies to callers.\nHave knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.\nAbide by the hotels policies and procedures\nBe familiar with changes in the rates and group enquiries\nComplete daily shift task list and aid others\nTo be aware of inventory management and keep a constant check on the room types available throughout the day\nTo have an understanding of departmental goals and projections for average rate and occupancy\nUse sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.\nAnswer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).\nAssign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.\nIdentify guest reservation needs by asking open-ended questions to obtain all necessary information\nFollow \"up selling\" techniques and sales strategies in order to maximize property revenue.\nIdentify repeat guests using appropriate codes\nComply with Hotel rules and regulations, grooming standards and time and attendance policies\nAny other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.\nCarry out any other reasonable task (which may not be stated here) as requested.\nAssist in Task Force Teams for new openings.\n Minimum one year experience with the same position in a 5 star hotel and a high school degree\nFluent Communication in Arabic\n\nBe proactive and use good judgement when dealing with challenging situations\nAct with professionalism and integrity\nBe transparent in your motives, methods and expected results\nConduct business honestly & fairly\nKeep sensitive information confidential","description_format":"text","description_chars":3643,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Arabic","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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