{"id":2546313,"url":"https://alion.io/job/accor-reservations-agent-intern","title":"Reservations Agent Intern","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T14:54:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T04:12:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Joinus at Accor,wherelife pulseswithpassion!\nAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitalityisaworkofheart,\nJoinus andbecomeaHeartist ®.\n You are part of the story behind every memorable stay. At MGallery, each property offers a unique sense of place, and as a Reservations Agent Intern, you help create meaningful guest experiences from the very first interaction. With genuine care, attention to detail, and a passion for hospitality, you ensure every reservation is handled with warmth, professionalism, and a refined approach to service.\nWhat’s in it for you:\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world\nAbility to make a difference through our Corporate Social Responsibility activities\nWhat you will be doing:\nAssist in handling room reservations, inquiries, and booking requests professionally and efficiently.\nRespond to guest calls, emails, and reservation inquiries in a timely manner.\nAssist in providing information about room types, rates, hotel facilities, and services.\nSupport the Reservations team in entering, updating, and maintaining accurate booking records.\nAssist with booking confirmations, modifications, cancellations, and special requests.\nCoordinate with Front Office, Sales, and other departments to ensure a smooth guest experience.\nSupport the preparation of daily reservation reports and follow-up on pending bookings.\nAssist in promoting hotel facilities, room upgrades, packages, and additional services where appropriate.\nMaintain guest privacy and confidentiality at all times.\nFollow hotel policies, procedures, and standards of service.\nSupport the smooth day-to-day operation of the Reservations department and assist colleagues when required.\nContribute to creating thoughtful, personalized moments that reflect the unique spirit of MGallery.\nEmbody the MGallery spirit through warm, attentive, and refined service.\n Your experience and skills include:\nCurrently pursuing a degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.\nPrevious experience in reservations, front office, or guest services is an asset.\nGood communication and interpersonal skills.\nWarm, welcoming, and professional personality with a passion for hospitality.\nBasic knowledge of hotel operations and reservation procedures.\nGood computer skills and willingness to learn hotel reservation systems.\nStrong attention to detail and organizational skills.\nAbility to work independently as well as part of a team.\nFlexible and willing to work shifts, weekends, and public holidays as required.\nProfessional grooming and a positive attitude at all times.\nFluency in English; additional languages are an advantage.\n Your team and working environment:\nWe are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nAlwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. 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