{"id":3796730,"url":"https://alion.io/job/accor-reservations-agent-part-time","title":"Reservations Agent (Part-Time)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hounslow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14000,"max":15000,"currency":"GBP","period":"year","gross":null,"usd_annual":20194},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T09:11:14Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T03:16:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n As a Reservations Agent, you’ll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering, including handling enquiries, confirming reservations, managing payments, tracking changes, and ensuring all arrangements are clearly communicated across departments.\nYou’ll use systems like Opera Cloud and ResaWeb to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential. You'll also support other departments and help ensure guests enjoy a seamless experience.\n At least 2 years’ experience in reservations or customer service, preferably in hotels\nProficiency with ResaWeb and Opera Cloud, as well as comprehensive knowledge of reservation procedures\nUnderstanding of group bookings procedures and expectations\nDazzling customer service and smooth communication abilities, both written and spoken\nMust speak and write fluent English with professional business correspondence skills\nTech-savvy with Office365 and always on the lookout for technological tools that can simplify and enhance performance\nExceptional organisational skills and attention to detail\nSharp problem-solving skills and the ability to stay cool under pressure\nFlexibility to work mornings, lates, weekends and holidays as needed\nMinimum of a high school or vocational diploma (a degree in hospitality or tourism is a plus)\nA solid grasp of the travel industry and hotel operations\nStellar multitasking abilities and numerical skills\nA keen hunger for knowledge that benefits both personal growth and work excellence\n Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.\nA job, a career or a calling - whatever brings you here, we have something for you!\nAs part of our team you can have:\nFree night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)\nDiscounted hotel rates all over the world in Accor Hotels\nContinuously learn and develop yourself with our Accor Academy\nSupport your wellbeing in your professional and personal lives\nGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries\nParticipate actively in initiatives to build a more inclusive and sustainable world\nAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality\nA little more information:\nWe are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers. No matter your specialty or culinary background, we offer great training to improve your skills.\nOur hotel offers 307 rooms, and Bar and Restaurant facilities available 24/7.\nTo ensure you can best welcome and care for our guests you will need to be fluent in English.\nUnderstanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.\nIf you feel you are the right candidate for the role,please click‘apply’now! We’d love to hear from you!\nOne more thing…\nBy working at the Ibis Budget London Heathrow Central you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.","description_format":"text","description_chars":4376,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-05T09:42:35Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":20194,"is_top_pay":false},"html_url":"https://alion.io/job/accor-reservations-agent-part-time","json_url":"https://alion.io/job/accor-reservations-agent-part-time.json","meta":{"generated_at":"2026-11-08T06:51:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14879,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-agent-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-agent-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-agent-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-agent-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-agent-part-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3796730}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3796730},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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