{"id":4010751,"url":"https://alion.io/job/accor-reservations-agent-russian-speaking","title":"Reservations Agent (Russian speaking)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":84,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phu Quoc, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-10T07:30:08Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-15T02:18:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.\n We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.\nRespond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels\nEfficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings\nAccurately record all required reservation information in our Property Management System\nUpsell room types and additional services to maximize revenue while meeting guest needs\nProvide detailed information about our property, amenities, and local attractions in Phu Quoc\nCollaborate with other departments to ensure guest requests and special requirements are met\nHandle changes, cancellations, and special requests with a customer-centric approach\nMaintain up-to-date knowledge of room availability, rates, and promotional offers\nAssist in resolving customer complaints and concerns in a timely and professional manner\nContribute to the continuous improvement of our reservation processes and guest experience\n Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry\nExcellent command of English; knowledge of additional languages is a plus\nProfessional telephone etiquette and strong written communication skills\nProficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications\nTyping skills of approximately 40 words per minute\nDetail-oriented with the ability to multitask in a fast-paced environment\nStrong problem-solving skills and ability to make decisions independently\nFlexible availability to work various shifts, including weekends and holidays\nCustomer-focused mindset with a passion for delivering exceptional service\nKnowledge of Phu Quoc's attractions and services is highly beneficial\nFamiliarity with Vietnamese culture and customs is a plus\nAbility to work collaboratively in a team environment\nStrong organizational skills and attention to detail\n What awaits you...\nThe opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.\nThe ability to challenge the norm and work in an environment that is both creative and rewarding.\nBe part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.\nA competitive package and plenty of development opportunities.","description_format":"text","description_chars":3179,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T09:58:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservations-agent-russian-speaking","json_url":"https://alion.io/job/accor-reservations-agent-russian-speaking.json","meta":{"generated_at":"2026-11-15T04:58:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":58,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-agent-russian-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-agent-russian-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-agent-russian-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-agent-russian-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-agent-russian-speaking"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4010751}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4010751},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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