{"id":2827202,"url":"https://alion.io/job/accor-reservations-group-coordinator-full-time","title":"Reservations Group Coordinator (Full Time)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T21:45:35Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-21T03:13:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.\nFairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.\nResort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.\nWhat is in it for you:\n*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana\nPreferred provider medical/drug/vision benefits starting at $16.98 for employees*\nWe put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*\nWe believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.\nDon’t just live in the moment - own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* \nWe go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.\nWe are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*\nComplimentary meals in our employee dining facility\n The Group Rooms Coordinator is responsible for coordinating all group room reservations and ensuring seamless communication between Sales, Revenue Management, Front Office, Reservations, and Event teams. This role plays a critical part in delivering exceptional guest experiences by managing rooming lists, group inventory, VIP arrangements, and group-related communications with accuracy and attention to detail.\nEssential Duties and Responsibilities\nGroup Reservations Management\nManage and maintain all assigned group and tour room blocks in accordance with contracted agreements, booking recaps, and amendments.\nMonitor pick-up, cut-off dates, attrition, and block utilization to ensure inventory accuracy and optimal revenue performance.\nCoordinate room block adjustments with Sales and Revenue Management based on forecasted demand, contracted commitments, and group requirements.\nMaintain awareness of high-demand periods, sell-out dates, and room category availability.\nCoordinate pre-blocking of specialty accommodations, including suites, connecting rooms, accessible rooms, and VIP accommodations.\nAssist with cut-off date management and release of unused inventory.\nCommunicate inventory concerns and group-related issues proactively to Reservations, Revenue Management, Front Office, and Sales teams.\nGroup Reservations Administration\nReview and interpret group contracts to ensure reservation setup aligns with contractual terms and conditions.\nEstablish and maintain accurate group headers, rate codes, package inclusions, billing instructions, and reservation details within the property management system.\nEnter rooming lists accurately and efficiently while ensuring all special requests, room categories, rates, and package components are properly recorded.\nCreate and maintain master accounts and group billing arrangements according to contracted requirements.\nAudit group reservations regularly to ensure accuracy and compliance with established procedures.\nClient & Internal Communication\nServe as the primary reservations contact for assigned groups from contract turnover through departure.\nCommunicate professionally with meeting planners, travel partners, and group contacts regarding rooming lists, reservation status, room block utilization, and special accommodations.\nPartner closely with Sales Managers to fully understand client expectations and contract obligations.\nParticipate in group meetings, forecasting discussions, and operational reviews as required.\nProvide timely responses to inquiries from guests, clients, and internal departments.\nRevenue Optimization\nSupport revenue management strategies by ensuring group inventory is managed according to established guidelines.\nIdentify opportunities to maximize room revenue through inventory management, rate integrity, and upselling when appropriate.\nMonitor reservation trends and provide recommendations regarding block adjustments and availability controls.\nAssist in balancing group commitments with transient demand to optimize occupancy and profitability.\nGuest Profile & Loyalty Management\nMaintain accurate guest records within Opera, ALICE, ACDC, Kipsu, and other hotel systems.\nUpdate guest profiles, preferences, stay history, and special requests.\nSupport the Accor Live Limitless (ALL) loyalty program through enrollment, member recognition, profile management, and redemption support.\nEnsure VIPs, ALL members, repeat guests, and special celebrations receive appropriate recognition and amenities.\nService Recovery & Problem Resolution\nTake ownership of guest concerns from initial contact through resolution.\nHandle guest complaints with professionalism, empathy, urgency, and discretion.\nCoordinate recovery efforts and guest satisfaction initiatives.\nEscalate issues to leadership when appropriate.\nDocument concerns, actions taken, and outcomes accurately.\n Your experience and skills include:\nPrevious experience in hotel reservations, front office, sales, or group housing preferred.\nExperience in a luxury hotel or resort environment strongly preferred.\nStrong organizational and time management skills.\nExceptional attention to detail and accuracy.\nProficient in Microsoft Office and hotel reservation systems (Opera preferred).\nExcellent verbal and written communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nEducation & Experience:\nHigh School Diploma or GED required.\nAssociate's or Bachelor's Degree in Hospitality Management, Business, or related field preferred.\nMinimum one (1) year of luxury hospitality, guest services, concierge, reservations, or customer service experience preferred.\nPrevious experience with luxury resorts, or LQA environments preferred.\n Hourly Rate: $31.22 USD\nVisa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.\nYour team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.\nOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.\nWe support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nAbout Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits!\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\n#LI-KK2\n#AlohaOrchid","description_format":"text","description_chars":9129,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Accidental insurance","Dental insurance","Insurance coverage","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T23:45:31Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/accor-reservations-group-coordinator-full-time","json_url":"https://alion.io/job/accor-reservations-group-coordinator-full-time.json","meta":{"generated_at":"2026-10-21T03:43:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-group-coordinator-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-group-coordinator-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-group-coordinator-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-group-coordinator-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-group-coordinator-full-time"}]}