{"id":3203766,"url":"https://alion.io/job/accor-reservations-manager-8","title":"Reservations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":78,"open_postings":27,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rayong, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":10000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-24T08:17:37Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-28T20:22:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Mercure Rayong Lomtalay Villas & Resort\nHotel for travellers looking for local and authentic experiences Open your wings and discover Rayong's coastal charm-crafted details, bold bites, and golden sunsets await. Just 2.5 hours from Bangkok, Mercure Rayong Lomtalay blends authenticity with subtle surprises. The Ocean Wing, beachfront with sea-view villas, and the Garden Wing, 200 meters from the beach with Koh 17 rooftop bar, sit 400 meters apart with a free shuttle.\nMercure Rayong Lomtalay Villas and Resort is the newest and the trendiest destination in Rayong with a wide range of accommodation & facilities. Located in two wings, the resort offers spectacular and upscale beachfront rooms to sea view Villas. The resort area caters for all travelers and has an authentic and comfortable design. Thai flowers are integrated in the original and bold personality of the building and add layers of delicacy and freshness to the architecture.\nLocated at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.\nJob Purpose\nThe Reservation Manager leads the reservations team to maximize room revenue and ensure a seamless booking experience for guests. This role supports the Revenue Manager in implementing revenue strategies, manages reservation processes, and ensures accurate, timely communication with clients and internal departments.\nPrimary Responsibilities \nReservations & Revenue Support\nSupervise and manage the day-to-day reservations operations.\nRespond promptly to guest and partner enquiries via telephone, email, and other channels.\nEnsure accurate room availability, rate quoting, and booking confirmations in the reservations system.\nMonitor booking pace, cancellations, and amendments, reporting trends to the Revenue Manager.\nApply revenue management strategies, including up-selling, cross-selling, and overbooking controls, to maximize revenue.\nMaintain updated knowledge of all hotel products, promotions, packages, and policies.\nManage group bookings, special billing arrangements, and convention reservations.\nCoordinate with Sales, Front Office, and F&B to ensure seamless delivery of guest requirements.\nAdministration & Coordination\nOversee filing and organization of departmental documents.\nPrepare monthly reports on reservations performance and team productivity.\nMaintain accurate records for payroll, attendance, and scheduling of reservation staff.\nLiaise with IT/Maintenance on system issues, ensuring smooth operations.\nEnsure confidentiality in handling guest data and financial information.\nTeam Management\nRecruit, train, and coach reservations team members.\nConduct regular performance reviews and provide feedback.\nEnsure grooming, professionalism, and service standards are consistently maintained.\nFoster a team culture of accuracy, efficiency, and guest focus.\nOther Responsibilities\nBe fully conversant with hotel fire, life safety, and emergency procedures.\nAttend meetings, briefings, and trainings as assigned.\nMaintain a high standard of grooming and personal presentation at all times.\nPerform other reasonable duties as assigned by management.\nMain Complexity/Critical issues in the Job\nBalancing guest satisfaction with revenue optimization strategies.\nMaintaining system accuracy for availability, rates, and bookings across multiple distribution channels.\nCoordinating complex group, corporate, and OTA bookings while avoiding displacement.\n Diploma or Bachelor’s Degree in Hospitality or related field.\nMinimum 2-3 years of experience in Reservations, with at least 1 year in a supervisory/managerial role.\nStrong knowledge of hotel Opera systems and OTA extranets.\nExcellent English (reading, writing, speaking); additional languages an advantage.\nProficient in MS Excel, Word, PowerPoint\n Strong leadership and team management skills.\nExcellent communication and customer service focus.\nDetail-oriented with high accuracy in data handling.\nRevenue and commercially minded.\nAbility to work under pressure and meet deadlines.\nProfessional grooming and confident presentation.","description_format":"text","description_chars":4216,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-24T10:55:10Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.688,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservations-manager-8","json_url":"https://alion.io/job/accor-reservations-manager-8.json","meta":{"generated_at":"2026-10-28T20:50:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-manager-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-manager-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-manager-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-manager-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-manager-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3203766}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3203766},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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