{"id":3361674,"url":"https://alion.io/job/accor-reservations-manager-9","title":"Reservations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mascot, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T02:10:21Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T15:47:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join the Pullman Sydney Airport Team - Where Your Career Takes Flight!\nAt Pullman Sydney Airport, we pride ourselves on delivering exceptional guest experiences through outstanding service, innovation and teamwork.\nAs part of Accor, one of the world's leading hospitality groups, we offer an exciting opportunity to grow your career in a supportive, dynamic and professional environment.\nWe are currently seeking a passionate, experienced and results-driven Reservations Manager to join our team on a full-time basis.\n Reporting directly to the Revenue Manager, you will oversee the daily operations of the Reservations Department, ensuring efficient processes, exceptional guest service and strong revenue performance.\nKey Responsibilities:\nLead, motivate and support the Reservations team to achieve departmental objectives.\n\nOversee and coordinate daily reservations operations to ensure accuracy and efficiency.\n\nDevelop and implement effective reservation procedures and processes.\n\nManage reservations through Opera PMS, GDS and other online booking systems.\n\nWork closely with the Revenue Manager to support revenue optimisation and financial objectives.\n\nMaintain accurate reservation records, reporting and system information.\n\nBuild strong working relationships with internal departments and external stakeholders.\n\nDeliver exceptional guest service while ensuring operational excellence.\n\n Previous experience in hotel reservations, preferably in a supervisory or management role.\n\nStrong leadership, communication and interpersonal skills.\n\nExcellent organisational and time-management abilities.\n\nProficiency in Opera PMS, GDS, Microsoft Office and Outlook.\n\nStrong analytical and problem-solving skills.\n\nAbility to manage multiple priorities in a fast-paced hotel environment.\n\nA customer-focused mindset with a flexible and proactive approach.\n\nSound understanding of hotel operations, reservation processes and revenue management principles.\n\n At Accor, we believe Hospitality is a Work of Heart.\nBy joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.\nBenefits Your Way\nWork alongside experienced hospitality leaders.\nEndless career opportunities across Accor's global network.\nDiscounted accommodation and Food & Beverage worldwide from day one.\nAccess to the Accor Employee Assistance Program.\nExclusive Accor partner benefits and discounts.\nOur Commitment to Diversity & Inclusion\nWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.\nBe the leader who keeps our hotel running smoothly while the city sleeps. Apply today and become part of the Pullman Sydney Airport family.","description_format":"text","description_chars":2798,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-27T21:34:04Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/accor-reservations-manager-9","json_url":"https://alion.io/job/accor-reservations-manager-9.json","meta":{"generated_at":"2026-10-30T19:58:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-reservations-manager-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-reservations-manager-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-reservations-manager-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-reservations-manager-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-reservations-manager-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3361674}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3361674},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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