{"id":4010753,"url":"https://alion.io/job/accor-reservations-supervisor-vietnamese-local","title":"Reservations Supervisor (Vietnamese Local)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phu Quoc, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T07:27:45Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T01:40:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.\n The Reservations Supervisor supports the daily supervision of the Reservations Department. The role ensures accurate reservations handling, high service standards, and smooth coordination with revenue, sales, and front office teams to maximize revenue opportunities and guest satisfaction. The Reservations Supervisor assists in maintaining departmental efficiency while supporting team development and operational excellence.\nSupervise daily reservations activities to ensure accuracy and efficiency.\nEnsure all reservations are entered correctly with complete guest details, rates, and payment information.\nMonitor booking channels and reservation queues to ensure timely response to guest and partner requests.\nReview reservations made by agents and ensure compliance with hotel standards and rate strategies.\nAssist in managing room inventory and coordinate closely with Revenue and Front Office teams.\nProvide guidance and daily support to the Reservations Team Leader and reservation agents.\nEnsure staff follow established procedures and maintain high service standards.\nAssist with training and onboarding of new reservations team members.\nSupport the Reservations Manager in maintaining a positive and productive work environment.\nAssist in preparing daily reservation reports and operational updates.\nSupport preparation of duty rosters when required.\nEnsure proper documentation and secure handling of guest information.\nPromote a sales-oriented culture within the reservations team.\nEncourage upselling and cross-selling opportunities where appropriate.\nEnsure reservations agents follow selling techniques aligned with revenue strategies.\n Minimum 2-3 years experience in Reservations in a luxury hotel environment\nPrevious supervisory experience preferred\nHospitality diploma or university degree\nStrong English communication skills (written and verbal)\nKnowledge of hotel reservation systems\n The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.\nThe ability to challenge the norm and work in an environment that is both creative and rewarding.\nBe part of a team that is very passionate about creating great hospitality experiences and exploring new 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