{"id":4022276,"url":"https://alion.io/job/accor-restaurant-manager-10","title":"Restaurant Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T11:11:03Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:27:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"MAMA?\nFounded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!\nThese are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.\nMore than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.\nWhatever your role, we're all here to make the customer experience as unforgettable as possible.\nOur mission: to bring little moments of happiness to people.\nOur growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.\nMama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.\n------------------------------\nOur commitment to diversity and inclusion: \nMama is an inclusive company, and our ambition is to recruit and promote diverse talent. \n THE MISSION\nYou are the driving force behind the daily heartbeat of Mama’s restaurant and bar experience\nAs Restaurant Manager, you bring energy, rhythm, and precision to every service-ensuring each guest experience is vibrant, seamless, and unmistakably Mama.\nYou lead from the floor, not the office, inspiring your team in real time and creating a dining atmosphere that feels alive, social, and unforgettable\nHere’s what you’ll be responsible for:\nGuest Experience Leader\nDeliver a consistently exceptional, high-energy dining experience across all services\nEnsure every guest interaction reflects Mama’s personality: social, bold, and memorable\nAct as the face of the restaurant, engaging with guests and building loyal repeat business\nOperational Excellence\nOversee day-to-day restaurant operations including service, opening/closing, and floor management\nEnsure smooth coordination between kitchen, bar, and service teams\nMaintain high standards of cleanliness, presentation, and service flow\nCommercial Performance Driver\nSupport delivery of revenue targets and profitability goals\nMonitor daily sales, labour, and cost controls in line with budgets\nIdentify opportunities to drive covers, spend per head, and upselling\nTeam Leader & Culture Builder\nLead, coach, and energise front-of-house teams with a hands-on leadership style\nBuild a strong, service-driven culture rooted in personality, pride, and performance\nConduct briefings, on-the-job training, and continuous feedback\nCollaboration Partner\nWork closely with the Bar, Culinary, Events, and Marketing teams\nEnsure alignment between service delivery and brand activations\nSupport execution of promotions, events, and seasonal experiences\nStandards & Consistency Guardian\nUphold Mama’s service standards across every touchpoint\nEnsure consistency in guest experience, product delivery, and ambiance\nAct quickly to resolve guest feedback and service challenges\nAtmosphere & Experience Driver\nContribute to the energy of the venue through floor presence and engagement\nSupport activations, themed nights, and social dining experiences\nHelp create a restaurant environment that feels dynamic, fun, and shareable\nWHAT SUCCESS LOOKS LIKE\nA consistently full, high-energy restaurant with strong guest loyalty\nA motivated, confident team delivering personality-led service\nStrong commercial performance across all KPIs\nA reputation as one of the most vibrant dining destinations in the hotel\n MADE FOR YOU… ONLY IF\nYou have strong senior Food & Beverage leadership experience in hospitality \nYou come from lifestyle, luxury, or high-volume experiential brands \nYou are a natural leader who inspires, motivates, and develops large teams \nYou are commercially sharp with strong understanding of revenue, cost control, and profitability \nYou thrive in fast-paced, high-energy environments \nYou are highly operational and love being present on the floor \nYou have strong communication and stakeholder management skills \nYou are creative, innovative, and passionate about guest experience \nYou can manage multiple outlets, concepts, and activations with ease \nYOUR LITTLE EXTRAS\nPre-opening experience? Big plus \nMulti-outlet or lifestyle brand experience? Even better \nYou know how to turn F&B into a destination, not just a department \nYou bring bold ideas, energy, and Mama personality every day \n Next, we're sure you know the tune :\nFirst melody: “At Mama, no AI! We review your application in person and take the time to understand your background. \nFirst verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. \nChorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang! \n Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a or a .","description_format":"text","description_chars":5243,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T15:27:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-10T19:06:16Z"},"pay":null,"html_url":"https://alion.io/job/accor-restaurant-manager-10","json_url":"https://alion.io/job/accor-restaurant-manager-10.json","meta":{"generated_at":"2026-11-10T19:06:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-restaurant-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-restaurant-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-restaurant-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-restaurant-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-restaurant-manager-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4022276}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4022276},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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